Policies and Procedures

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Cookie Policy

If your browser is configured to accept cookies, we may collect non-personally identifiable information passively using “cookies” and “page tags”.

Last revised on September 10, 2020, effective as of September 10, 2020

What’s a cookie?

Cookies” are small text files that can be placed on your computer or mobile device in order to identify your Web browser and the activities of your computer on the SchedulingKit Service and other websites.

What’s a page tag?

Page tags,” also known as web beacons or gif tags, are a web technology used to help track website or email usage information, such as how many times a specific page or email has been viewed. Page tags are invisible to you, and any portion of the SchedulingKit Service, including advertisements, or e-mail sent on our behalf, may contain page tags.

Does SchedulingKit use cookies, and why?

Yes. We use cookies to personalize your experience on the SchedulingKit websites (such as dynamically generating content on webpages specifically designed for you), to assist you in using the SchedulingKit Service (such as saving time by not having to reenter your name each time you use the SchedulingKit Service), to allow us to statistically monitor how you are using the SchedulingKit Service so that we can improve our offerings, and to target certain advertisements to your browser which may be of interest to you or to determine the popularity of certain content. By using cookies and page tags together, we are able to improve the SchedulingKit Service and measure the effectiveness of our advertising and marketing campaigns.

Please be aware that this cookie policy does not govern the use of third-party websites or services or providers of third-party services.

Do I have to accept them?

You do not have to accept cookies to use the SchedulingKit Service. If you reject cookies, certain features or resources of the SchedulingKit websites may not work properly or at all and you may have a degraded experience.

Although most browsers are initially set to accept cookies, you can change your browser settings to notify you when you receive a cookie or to reject cookies generally. To learn more about how to control privacy settings and cookie management, click the link for your browser below.

To learn more about cookies; how to control, disable or delete them, please visit http://www.aboutcookies.org. Some third party advertising networks, like Google, allow you to opt out of or customize preferences associated with your internet browsing. For more information on how Google lets you customize these preferences, see their documentation.

All cookies, on our website and everywhere else on the web, fall into one of four categories:

  • Strictly Necessary
  • Performance
  • Functionality
  • Targeting/Advertising

List of cookies SchedulingKit uses on our website

Website Name

Cookie

Purpose

Storage Duration

Category

www.helpscout.com

Captera

Conversion tracking

30 min

Targeting / Advertising

secure.helpscout.net, www.helpscout.com

Doubleclick

Re-targeting, optimization, reporting and attribution of online advertising

2 years

Targeting / Advertising

secure.helpscout.net, www.helpscout.com

Facebook (tr, _fbp)

Advertising pixel for prospecting and retargeting

180 days

Targeting / Advertising

secure.helpscout.net, www.helpscout.com

Linkedin (_guid, bcookie)

Advertising pixel for prospecting and retargeting

2 years

Targeting / Advertising

secure.helpscout.net, www.helpscout.com

Metadata.io

Advertising pixel on third party advertising network for prospecting and retargeting

2 years

Targeting / Advertising

secure.helpscout.net, www.helpscout.com

Hotjar (_hjid, _hj*)

Collects information about how visitors use our sites

1 year

Functionality

All Websites

Google Analytics (_ga)

Collects information about how visitors use our sites

2 years

Functionality

All Websites

Google Optimize (_gaexp)

Tracking for A/B testing

3 months

Functionality

All Websites

Google Analytics (_gat)

Collects information about how visitors use our sites

1 min

Functionality

All Websites

Google Analytics (_gid)

Collects information about how visitors use our sites

24 hours

Functionality

www.helpscout.com

Google Analytics (_utma)

Determines unique visitors and pageviews

2 years

Functionality

www.helpscout.com

Google Analytics (_utmb)

Establishes and continues a user session

30 min

Functionality

www.helpscout.com

Google Analytics (_utmz)

Stores the type of referral used by the visitor

6 months

Functionality

All Websites

Heap (_hp2_id.APP_ID)

User cookie

13 months

Functionality

All Websites

Heap (_hp2_ses_props.APP_ID)

Session properties cookie

30 min

Functionality

All Websites

Heap (_hp2_props.APP_ID)

Event properties cookie

13 months

Functionality

All Websites

Heap (_hp2_hld.*)

Used to determine which domain a cookie can be set on

Does not persist

Functionality

All Websites

SchedulingKit (_A_FirstTouchURL, _A_LastTouchURL, _A_source, _A_visits, firstTouchGA, ref_id, hs_type)

Collects information about how visitors use our sites

2 years

Functionality

secure.helpscout.net

SchedulingKit (2fa_)

Keeps track of your two-factor authentication status

30 min

Strictly Neccessary

secure.helpscout.net

SchedulingKit (PHPSESSID)

Login session ID allows you to have multiple browser windows logged in to your account

Browser Closed

Strictly Neccessary

secure.helpscout.net

SchedulingKit (mhash)

Security token that allows us to ensure your session hasn’t been tampered with

30 days

Strictly Neccessary

secure.helpscout.net

SchedulingKit (folder_sort)

Allows us to remember what sorting options you have set, so when you return we can rebuild the same view(s)

1 day

Strictly Neccessary

secure.helpscout.net, www.helpscout.com

SchedulingKit (hs_tvar)

Tracking for A/B testing

1 years

Functionality

www.helpscout.com, docs.helpscout.com

HubSpot (__hssc)

Email marketing and analytics tool

30 min

Functionality

www.helpscout.com, docs.helpscout.com

HubSpot (__hssrc)

Email marketing and analytics tool

none

Functionality

www.helpscout.com, docs.helpscout.com

Hubspot (__hstc)

Email marketing and analytics tool

2 years

Functionality

www.helpscout.com, docs.helpscout.com

Hubspot (hubspotutk)

Email marketing and analytics tool

10 years

Functionality

secure.helpscout.net, www.helpscout.com

Mixpanel (\_mixpanel, mp\_*)

Event tracking to monitor behavior

1 year

Functionality

All Websites

Wistia (__distillery)

Video Streaming

1 year

Functionality

Log files

We collect non-personal information through our Internet log files, which record data such as browser types, domain names, and other anonymous statistical data involving the use of the SchedulingKit services. This information may be used to analyze trends, to administer the SchedulingKit services, to monitor the use of the SchedulingKit services, and to gather general demographic information. We may link this information to personal information for these and other purposes such as personalizing your experience on the SchedulingKit services and evaluating the SchedulingKit services in general.

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