Configura un recepciónista de IA que gestiona llamadas y reservas
Instala un recepciónista de IA que responde al teléfono 24/7: gestiona reservas, resuelve dudas y deriva a un humano cuando es necesario.
Iniciar la guíaConfigura un recepciónista de IA que gestiona llamadas y reservas Esta guía paso a paso cubre todo lo que necesitas, desde los requisitos previos hasta los consejos profesionales, para que puedas completar el proceso en 45 minutes o menos. Ver todas las guías paso a paso.
Lo Que Necesitas Antes de Configurar un recepciónista de IA
Asegúrate de tener lo siguiente listo:
- Business phone number with call forwarding capability
- Service list and availability configured
- Escalation procedures defined
Cómo Configurar un recepciónista de IA
6 steps · 45 minutes
Activate the AI receptionist
Enable the AI voice agent from Settings > AI Features > Receptionist. Choose your preferred voice and language.
Configure your phone routing
Set up call forwarding from your business line to the AI receptionist for missed calls, after-hours, or all calls.
Start with after-hours and missed calls, then expand to all calls once you are comfortable.
Program common scenarios
Define how the AI handles bookings, cancellations, directions, hours inquiries, and pricing questions.
Set booking authority
Decide whether the AI can book appointments directly or only collect contact info for a callback.
Configure escalation to humans
Set rules for when calls should be transferred to a live person: emergencies, complaints, or VIP clients.
Test with real calls
Call your number and go through common scenarios. Verify bookings are created, information is accurate, and transfers work correctly.
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When this isn't for you
This is not for you if you've already implemented the workflow. The walkthrough is for first-time setup. Skip if your team already has a working process.