Plantilla de Script de Recepcionista IA
Plantilla de script para configurar como tu recepcionista IA gestiona las llamadas entrantes.
Esta plantilla de plantilla de script de recepcionista ia te ayuda a ahorrar tiempo en comunicaciones repetitivas con clientes. Cópiala, personaliza las variables para tu negocio y empieza a usarla hoy. Explorar todas las plantillas de programación.
Plantillas
AI RECEPTIONIST CALL SCRIPT — {{business_name}}
GREETING:
"Thank you for calling {{business_name}}! I'm the virtual assistant
and I can help you with scheduling, questions about our services,
or connect you with our team. How can I help you today?"
---
INTENT: BOOK APPOINTMENT
"I'd be happy to help you schedule an appointment! Let me check
our availability. Can I get your name, please?"
[Collect: name, phone, email, service needed, preferred date/time]
"Great, {{caller_name}}. I have availability for {{service}} on
{{date}} at {{time}}. Would that work for you?"
If YES: "Perfect! I've booked your {{service}} for {{date}} at
{{time}}. You'll receive a confirmation text at {{phone}}.
Is there anything else I can help with?"
If NO: "No problem. I also have openings on {{alt_date_1}} and
{{alt_date_2}}. Would either of those work?"
---
INTENT: PRICING QUESTION
"Our {{service}} starts at {{price}}. Would you like me to
schedule a consultation so we can give you an exact quote
based on your specific needs?"
---
INTENT: HOURS/LOCATION
"Our office is located at {{address}}. We're open {{hours}}.
Would you like to schedule a visit?"
---
INTENT: SPEAK TO A PERSON
"Of course! Let me transfer you to our team. If no one is
available right now, I can take a message and have someone
call you back within {{callback_time}}. Which would you prefer?"
---
INTENT: AFTER-HOURS
"Thank you for calling {{business_name}}. Our office is currently
closed. Our regular hours are {{hours}}. I can help you book an
appointment for our next available time, or I can take a message
for our team. What would you prefer?"
---
CLOSING:
"Thank you for calling {{business_name}}! Have a great day."Cómo funciona
Empezar
Plantillas
Ingresa tus datos
{{variables}}
Automatización
SchedulingKit
Variables a sustituir
{{business_name}}{{caller_name}}{{service}}{{date}}{{time}}{{phone}}{{address}}{{hours}}{{price}}{{callback_time}}Consejos Profesionales
Keep each response under 3 sentences to sound natural on the phone
Always offer to transfer to a human as a fallback
Include after-hours scripts since that is when most calls are missed
Test the script by calling your own number before going live
Perfecto para
Cuándo usar esta plantilla
Use when setting up an AI phone answering system for your business. Ideal for businesses that miss after-hours calls, need overflow handling during busy periods, or want to free up staff from routine phone inquiries.
Mejores prácticas
Map out the 5-6 most common call intents and write specific branches for each one
Include a message-taking fallback for any intent the AI cannot handle confidently
Use the caller's name after collecting it to make the conversation feel personal
Keep responses concise — phone conversations should flow faster than written chat
Errores comunes a evitar
Making the AI greeting too long — callers hang up if they have to listen to more than 10 seconds of intro
Not including a transfer-to-human option, which frustrates callers with complex issues
Forgetting to script after-hours behavior, which is when AI receptionists provide the most value
Preguntas frecuentes
How do I set up an AI receptionist for my business?
Start by listing the top 5 reasons people call your business. Write a script branch for each one using this template. Then configure your AI phone platform (like SchedulingKit) with these scripts and test by calling your own number.
Will callers know they are talking to an AI?
Modern AI voice agents sound very natural. However, it is best practice (and legally required in some areas) to identify the assistant as virtual. The template greeting handles this gracefully.
What happens if the AI cannot answer a question?
The script includes fallback paths for every scenario — transferring to a human during business hours, taking a message after hours, or offering to schedule a callback.
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Lecturas adicionales
- HubSpot: Plantillas empresariales gratuitas — Colección curada de plantillas empresariales profesionales.
- SCORE: Recursos tecnológicos — Mentoría y guías gratuitas para pequeñas empresas.
Automatizar esta plantilla
Deja de copiar y pegar. SchedulingKit envía automáticamente mensajes personalizados en el momento adecuado, siempre.
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