SchedulingKit
document-Vorlage

Termin-Umbuchungsrichtlinien-Vorlage

Klare Umbuchungsrichtlinie mit Informationen, wie und wann Kunden ohne Gebuehren umbuchen koennen.

Diese termin-umbuchungsrichtlinien-vorlage-Vorlage hilft Ihnen, Zeit bei wiederkehrender Kundenkommunikation zu sparen. Kopieren Sie sie, passen Sie die Variablen für Ihr Unternehmen an und nutzen Sie sie noch heute. Alle ansehen Terminplanungsvorlagen.

Vorlagen

{{BUSINESS_NAME}} RESCHEDULING POLICY
Effective: {{effective_date}}

We understand plans change. Here's how to reschedule your appointment easily.

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1. HOW TO RESCHEDULE
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• Online: {{reschedule_link}}
• Phone: {{phone}}
• Text: {{sms_number}}

2. NOTICE REQUIREMENTS
• {{notice_hours}}+ hours before: Free reschedule, no charge
• Less than {{notice_hours}} hours: {{late_reschedule_fee}} fee applies
• Same-day reschedule: Subject to availability, {{same_day_fee}} may apply

3. RESCHEDULE LIMITS
• Maximum {{max_reschedules}} reschedules per appointment
• After {{max_reschedules}} reschedules, the booking is treated as a cancellation

4. NO-SHOW vs. RESCHEDULE
• Rescheduling before your appointment: No penalty within notice period
• Not showing up without notice: {{no_show_fee}} no-show fee applies

We want to see you! Rescheduling is always better than cancelling.

Questions? Contact {{phone}} or {{email}}.

So funktioniert es

1

Loslegen

Vorlagen

2

Geben Sie Ihre Daten ein

{{variables}}

3

Automatisierung

SchedulingKit

Zu ersetzende Variablen

{{business_name}}{{effective_date}}{{reschedule_link}}{{phone}}{{sms_number}}{{notice_hours}}{{late_reschedule_fee}}{{same_day_fee}}{{max_reschedules}}{{no_show_fee}}{{email}}

Profi-Tipps

Make rescheduling easier than cancelling to keep the booking in your pipeline

Provide multiple rescheduling channels (online, phone, text)

Set a reschedule limit to prevent indefinite postponement

Include this policy alongside your cancellation policy for completeness

Perfekt für

Medical practicesSalons and spasConsulting servicesFitness studiosAny appointment-based business

Wann Sie diese Vorlage verwenden sollten

🎯

Display alongside your cancellation policy on your website, in booking confirmations, and in reminder emails. Review quarterly.

Bewährte Methoden

Position rescheduling as the preferred alternative to cancellation in all communications

Include the reschedule link in every reminder email to make it one-click easy

Set reasonable limits — 2-3 reschedules per appointment is standard

Differentiate between rescheduling fees and cancellation fees to incentivize rescheduling

Häufige Fehler vermeiden

Making rescheduling harder than cancelling, which pushes clients toward cancellation

Not setting a reschedule limit, allowing clients to postpone indefinitely

Charging the same fee for rescheduling as cancelling, removing the incentive to reschedule

Not providing a self-service reschedule link, forcing clients to call

Häufig gestellte Fragen

Should rescheduling be free or have a fee?

Make it free within your notice period (e.g., 24 hours) and charge a smaller fee than your cancellation fee for late reschedules. This structure incentivizes rescheduling over cancelling.

How many times should a client be allowed to reschedule?

Two to three times is standard. After that, require a new booking with a deposit. Unlimited rescheduling leads to "zombie appointments" that never happen.

Weiterführende Lektüre

Diese Vorlage automatisieren

Schluss mit Kopieren und Einfügen. SchedulingKit sendet automatisch personalisierte Nachrichten zur richtigen Zeit, jedes Mal.

Für immer kostenloser Plan • Keine Kreditkarte erforderlich