Política de cancelación que protege tu negocio sin ahuyentar clientes
Redacta una política de cancelación clara: plazos, porcentajes de penalización, excepciones y cómo comúnicarla sin parecer rígido.
Iniciar la guíaPolítica de cancelación que protege tu negocio sin ahuyentar clientes Esta guía paso a paso cubre todo lo que necesitas, desde los requisitos previos hasta los consejos profesionales, para que puedas completar el proceso en 30 minutes o menos. Ver todas las guías paso a paso.
Lo Que Necesitas Antes de Crear una política de cancelación
Asegúrate de tener lo siguiente listo:
- Payment processor connected for enforcement
- Fee structure decided
Cómo Crear una política de cancelación
6 steps · 30 minutes
Decide your cancellation window
Choose how much notice you require, 24 hours is standard, but high-value services may need 48-72 hours.
Set fee structures
Define what clients owe for late cancellations and no-shows: flat fee, percentage of service price, or full charge.
Graduated fees work well: 50% for late cancel, 100% for no-show.
Write the policy in clear language
Draft the policy using simple, non-legal language. State the window, fees, how to cancel, and any exceptions clearly.
Add the policy to booking confirmation
Include the full policy in your booking confirmation email and require a checkbox agreement during online booking.
Configure automatic enforcement
Set up SchedulingKit to auto-charge the card on file when a cancellation violates the policy window.
Display the policy on your booking page
Add a visible policy summary on your booking page so clients see it before committing.
Keep the booking page version short, link to the full policy for details.
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When this isn't for you
This is not for you if you've already implemented the workflow. The walkthrough is for first-time setup. Skip if your team already has a working process.