Recordatorios automáticos que reducen las ausencias
Configura recordatorios automáticos por SMS, correo electrónico y WhatsApp: tiempo, mensaje, frecuencia y medición de resultados.
Iniciar la guíaRecordatorios automáticos que reducen las ausencias Esta guía paso a paso cubre todo lo que necesitas, desde los requisitos previos hasta los consejos profesionales, para que puedas completar el proceso en 20 minutes o menos. Ver todas las guías paso a paso.
Lo Que Necesitas Antes de Enviar recordatorios automáticos de citas
Asegúrate de tener lo siguiente listo:
- SchedulingKit account with appointments configured
- SMS credits or an SMS provider connected
- Email sender verified
Cómo Enviar recordatorios automáticos de citas
6 steps · 20 minutes
Enable reminder notifications
Go to Settings > Notifications and toggle on appointment reminders for both email and SMS channels.
Set reminder timing
Configure when reminders fire. Best practice is three touch points: 48 hours, 24 hours, and 2 hours before the appointment.
The 2-hour reminder is the most impactful for reducing same-day no-shows.
Customize reminder content
Edit the message templates to include the client's name, service, date, time, and location. Add your cancellation policy and reschedule link.
Enable confirmation requests
Add a confirm/cancel button or reply option so clients actively acknowledge their appointment.
Set up escalation for unconfirmed appointments
Flag appointments that remain unconfirmed 12 hours before the time slot so staff can make a personal call.
Test the reminder flow
Create a test appointment and verify that each reminder fires at the correct time with the right content.
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When this isn't for you
This is not for you if you've already implemented the workflow. The walkthrough is for first-time setup. Skip if your team already has a working process.