Checklist de Configuration des Rappels de Rendez-vous
Configurez un systeme complet de rappels de rendez-vous qui reduit les absences sur email, SMS et canaux push.
Checklist de Configuration des Rappels de Rendez-vous Cette checklist gratuite couvre 17 éléments répartis en 4 sections pour vous aider à compléter chaque étape sans rien oublier. Parcourir toutes les checklists.
Votre Checklist
17 items across 4 sections
1Channel Configuration0/4
2Timing & Cadence0/4
3Message Content0/5
4Monitoring & Escalation0/4
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Conseils pour Réussir
SMS reminders have a 98% open rate vs 20% for email. Always include SMS in your reminder strategy.
Keep text messages under 160 characters to avoid splitting into multiple SMS segments (which costs more).
The 2-hour same-day reminder is the most impactful single reminder for reducing day-of no-shows.
Questions fréquentes
How many reminders are too many?
Three is the sweet spot (48h, 24h, 2h). More than three can annoy clients; fewer than two is not effective enough.
Should reminders be different for new vs returning clients?
Ideally, yes. New clients benefit from additional details (directions, what to bring), while returning clients need just a brief nudge.
What if a client does not confirm?
Flag the appointment for manual follow-up 12 hours before. A personal call recovers most unconfirmed appointments.
Listes de contrôle
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A comprehensive checklist of every tactic that reduces no-shows — from reminders and deposits to policies and waitlists.
Client Communication Checklist
Set up a professional client communication system covering confirmations, reminders, follow-ups, and marketing messages.
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