40 Multi-Location Business Statistics Every Business Should Know (2026)

Of service businesses plan to expand to additional locations within 3 years.

SCORE Small Business Expansion Report

Growth in multi-location service franchises from 2021 to 2025.

International Franchise Association Report

Of consumers prefer businesses with multiple convenient locations.

industry research

Average revenue multiplier for businesses that successfully add a second location.

industry research

Of multi-location expansions fail within the first 2 years.

Bureau of Labor Statistics

Of successful multi-location owners say technology was critical to scaling.

industry research

Of small businesses that expand cite customer demand as the primary driver.

Clutch Small Business Survey

Of multi-location businesses use centralized scheduling software.

Capterra Scheduling Software Trends

Use cloud-based systems accessible across all locations.

G2 Scheduling Software Report

Have implemented unified customer databases across locations.

Salesforce State of Service

Use real-time analytics dashboards for cross-location performance.

industry research

Of multi-location businesses plan to increase tech spending in 2026.

Gartner IT Spending Forecast

Higher operational efficiency for multi-location businesses with unified tech stacks.

industry research

Of consumers expect a consistent experience regardless of which location they visit.

industry research

Of consumers want to see availability across all locations when booking.

GetApp Consumer Scheduling Survey

Would switch to a competitor if one location provided a bad experience.

Salesforce Connected Customer Report

Of consumers want their profile, preferences, and history shared across locations.

Accenture Consumer Pulse Survey

Of multi-location businesses report inconsistent reviews across locations.

BrightLocal Consumer Review Survey

Of consumers discover new locations through the booking platform's location selector.

Square Appointments Data Report