Modele de Guide de Configuration d'Agent IA

AI AGENT CONFIGURATION GUIDE
{{business_name}}

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STEP 1: DEFINE YOUR AGENT'S ROLE
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Agent Name: {{agent_name}}
Agent Type: ☐ Website Chatbot ☐ Voice Agent ☐ SMS Bot
Primary Goal: ☐ Book Appointments ☐ Answer FAQs ☐ Qualify Leads

Personality & Tone:
• Professional yet friendly
• Uses {{business_name}}'s brand voice
• First person: "I can help you with..."
• Never pretends to be human

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STEP 2: BUSINESS INFORMATION
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Business Name: {{business_name}}
Services Offered:
  1. {{service_1}} — {{price_1}} — {{duration_1}}
  2. {{service_2}} — {{price_2}} — {{duration_2}}
  3. {{service_3}} — {{price_3}} — {{duration_3}}

Hours of Operation: {{business_hours}}
Location(s): {{locations}}
Booking Link: {{booking_link}}

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STEP 3: CONVERSATION FLOWS
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FLOW A — Appointment Booking:
  Collect → Name, Phone, Service, Preferred Time
  Check → Calendar availability
  Confirm → Date, time, service details
  Send → Confirmation via email/SMS

FLOW B — FAQ Handling:
  Q: "What are your hours?" → {{business_hours}}
  Q: "Where are you located?" → {{locations}}
  Q: "How much does X cost?" → {{pricing_info}}
  Q: "Do you accept insurance?" → {{insurance_info}}

FLOW C — Lead Qualification:
  Collect → Name, Email, Service Interest, Budget
  Score → Based on service match and timeline
  Route → Hot leads to team, warm leads to nurture

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STEP 4: RULES & BOUNDARIES
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The agent SHOULD:
✓ Book appointments within available hours
✓ Answer questions about services and pricing
✓ Collect contact information for callbacks
✓ Transfer to a human when asked

The agent should NEVER:
✗ Provide medical, legal, or financial advice
✗ Make promises about outcomes or results
✗ Share other clients' information
✗ Negotiate pricing without authorization

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STEP 5: TESTING CHECKLIST
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☐ Test booking flow end-to-end
☐ Test FAQ accuracy for top 10 questions
☐ Test human handoff process
☐ Test after-hours behavior
☐ Test with unusual requests / edge cases
☐ Verify confirmation emails/SMS are sent
☐ Test on mobile devices