Modele de Politique de Reprogrammation de Rendez-vous
Politique de reprogrammation claire definissant comment et quand les clients peuvent reprogrammer sans penalites.
Ce modèle de modele de politique de reprogrammation de rendez-vous vous aide à gagner du temps sur les communications client répétitives. Copiez-le, personnalisez les variables pour votre entreprise et commencez à l'utiliser aujourd'hui. Parcourir tous les modèles de planification.
Modèles
{{BUSINESS_NAME}} RESCHEDULING POLICY
Effective: {{effective_date}}
We understand plans change. Here's how to reschedule your appointment easily.
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1. HOW TO RESCHEDULE
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• Online: {{reschedule_link}}
• Phone: {{phone}}
• Text: {{sms_number}}
2. NOTICE REQUIREMENTS
• {{notice_hours}}+ hours before: Free reschedule, no charge
• Less than {{notice_hours}} hours: {{late_reschedule_fee}} fee applies
• Same-day reschedule: Subject to availability, {{same_day_fee}} may apply
3. RESCHEDULE LIMITS
• Maximum {{max_reschedules}} reschedules per appointment
• After {{max_reschedules}} reschedules, the booking is treated as a cancellation
4. NO-SHOW vs. RESCHEDULE
• Rescheduling before your appointment: No penalty within notice period
• Not showing up without notice: {{no_show_fee}} no-show fee applies
We want to see you! Rescheduling is always better than cancelling.
Questions? Contact {{phone}} or {{email}}.Comment ça marche
Commencer
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Entrez vos données
{{variables}}
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Variables à remplacer
{{business_name}}{{effective_date}}{{reschedule_link}}{{phone}}{{sms_number}}{{notice_hours}}{{late_reschedule_fee}}{{same_day_fee}}{{max_reschedules}}{{no_show_fee}}{{email}}Conseils de Pro
Make rescheduling easier than cancelling to keep the booking in your pipeline
Provide multiple rescheduling channels (online, phone, text)
Set a reschedule limit to prevent indefinite postponement
Include this policy alongside your cancellation policy for completeness
Parfait pour
Quand utiliser ce modèle
Display alongside your cancellation policy on your website, in booking confirmations, and in reminder emails. Review quarterly.
Bonnes pratiques
Position rescheduling as the preferred alternative to cancellation in all communications
Include the reschedule link in every reminder email to make it one-click easy
Set reasonable limits — 2-3 reschedules per appointment is standard
Differentiate between rescheduling fees and cancellation fees to incentivize rescheduling
Erreurs courantes à éviter
Making rescheduling harder than cancelling, which pushes clients toward cancellation
Not setting a reschedule limit, allowing clients to postpone indefinitely
Charging the same fee for rescheduling as cancelling, removing the incentive to reschedule
Not providing a self-service reschedule link, forcing clients to call
Questions fréquentes
Should rescheduling be free or have a fee?
Make it free within your notice period (e.g., 24 hours) and charge a smaller fee than your cancellation fee for late reschedules. This structure incentivizes rescheduling over cancelling.
How many times should a client be allowed to reschedule?
Two to three times is standard. After that, require a new booking with a deposit. Unlimited rescheduling leads to "zombie appointments" that never happen.
Explorer plus de ressources
Lectures complémentaires
- HubSpot : Modèles d’entreprise gratuits — Collection de modèles professionnels sélectionnés.
- SCORE : Ressources technologiques — Mentorat et guides gratuits pour les petites entreprises.
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