Politique d'annulation qui protège votre activité sans faire fuir les
Rédigez une politique d'annulation claire : délais, pourcentages de pénalité, exceptions et formulation qui n'intimide pas.
Commencer le guidePolitique d'annulation qui protège votre activité sans faire fuir les Ce guide pas à pas couvre tout ce dont vous avez besoin, des prérequis aux conseils de pro, pour que vous puissiez terminer le processus en 30 minutes ou moins. Parcourir tous les guides pratiques.
Ce Dont Vous Avez Besoin Avant Créer une politique d'annulation
Assurez-vous d’avoir les éléments suivants prêts :
- Payment processor connected for enforcement
- Fee structure decided
Comment Créer une politique d'annulation
6 steps · 30 minutes
Decide your cancellation window
Choose how much notice you require, 24 hours is standard, but high-value services may need 48-72 hours.
Set fee structures
Define what clients owe for late cancellations and no-shows: flat fee, percentage of service price, or full charge.
Graduated fees work well: 50% for late cancel, 100% for no-show.
Write the policy in clear language
Draft the policy using simple, non-legal language. State the window, fees, how to cancel, and any exceptions clearly.
Add the policy to booking confirmation
Include the full policy in your booking confirmation email and require a checkbox agreement during online booking.
Configure automatic enforcement
Set up SchedulingKit to auto-charge the card on file when a cancellation violates the policy window.
Display the policy on your booking page
Add a visible policy summary on your booking page so clients see it before committing.
Keep the booking page version short, link to the full policy for details.
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When this isn't for you
This is not for you if you've already implemented the workflow. The walkthrough is for first-time setup. Skip if your team already has a working process.