Réduire les absences au cabinet dentaire jusqu'à 50 %
Plan concret pour réduire les absences dans un cabinet dentaire : rappels SMS, confirmation par lien, petit acompte dissuasif et protocole de reprogrammation.
Commencer le guideRéduire les absences au cabinet dentaire jusqu'à 50 % Ce guide pas à pas couvre tout ce dont vous avez besoin, des prérequis aux conseils de pro, pour que vous puissiez terminer le processus en 1 hour ou moins. Parcourir tous les guides pratiques.
Ce Dont Vous Avez Besoin Avant Réduire les absences dans votre cabinet dentaire
Assurez-vous d’avoir les éléments suivants prêts :
- Access to your past 90 days of appointment data
- SMS and email reminder system configured
- Payment processor connected for deposits
Comment Réduire les absences dans votre cabinet dentaire
7 steps · 1 hour
Audit your current no-show rate
Pull reports for the last 90 days. Calculate no-show percentage by appointment type and provider to find the biggest leaks.
Enable multi-channel reminders
Set up SMS at 48 hours, email at 72 hours, and a same-day morning text. Patients who receive both SMS and email are far less likely to forget.
Personalize messages with the patient's first name and appointment type.
Require confirmation replies
Ask patients to confirm by replying 'YES' or clicking a link. Flag unconfirmed appointments 24 hours out so staff can follow up.
Collect deposits for high-value procedures
Charge a small deposit for cosmetic or long procedures. Patients with financial skin in the game show up at significantly higher rates.
Implement a cancellation policy
Clearly communicate your cancellation window (e.g., 24 hours) and any fees. Include the policy in booking confirmation and reminders.
Activate the waitlist to fill cancellations
When a patient cancels, the system auto-notifies the next waitlisted patient so the slot is filled within minutes, not hours.
Offer waitlisted patients a small incentive like free whitening to boost acceptance.
Review and adjust monthly
Track your no-show rate weekly. Adjust reminder timing, add channels, or tighten deposit requirements for chronic no-show appointment types.
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When this isn't for you
This is not for you if you've already implemented the workflow. The walkthrough is for first-time setup. Skip if your team already has a working process.