Rappels automatiques qui réduisent les absences
Configurez des rappels automatiques par SMS, e-mail et WhatsApp : délai, contenu, fréquence et mesure des résultats.
Commencer le guideRappels automatiques qui réduisent les absences Ce guide pas à pas couvre tout ce dont vous avez besoin, des prérequis aux conseils de pro, pour que vous puissiez terminer le processus en 20 minutes ou moins. Parcourir tous les guides pratiques.
Ce Dont Vous Avez Besoin Avant Envoyer des rappels automatiques de rendez-vous
Assurez-vous d’avoir les éléments suivants prêts :
- SchedulingKit account with appointments configured
- SMS credits or an SMS provider connected
- Email sender verified
Comment Envoyer des rappels automatiques de rendez-vous
6 steps · 20 minutes
Enable reminder notifications
Go to Settings > Notifications and toggle on appointment reminders for both email and SMS channels.
Set reminder timing
Configure when reminders fire. Best practice is three touch points: 48 hours, 24 hours, and 2 hours before the appointment.
The 2-hour reminder is the most impactful for reducing same-day no-shows.
Customize reminder content
Edit the message templates to include the client's name, service, date, time, and location. Add your cancellation policy and reschedule link.
Enable confirmation requests
Add a confirm/cancel button or reply option so clients actively acknowledge their appointment.
Set up escalation for unconfirmed appointments
Flag appointments that remain unconfirmed 12 hours before the time slot so staff can make a personal call.
Test the reminder flow
Create a test appointment and verify that each reminder fires at the correct time with the right content.
Cet article vous a-t-il été utile ?
Questions fréquentes
Guides associés
Continuez avec ces tutoriels associés
Reduce No-Shows at Your Dental Practice
Implement a multi-layered reminder and deposit strategy that keeps your dental chairs full and protects your practice revenue.
Reduce No-Shows at Your Salon
Stop losing money to empty chairs. This guide walks salon owners through proven strategies to reduce no-shows using reminders, deposits, and smart policies.
Set Up SMS Reminders
Configure text message reminders that reach clients on their phones, where open rates are 98%, the most effective way to prevent no-shows.
Explorer plus de ressources
Prêt à commencer ?
Inscrivez-vous gratuitement et suivez ce guide étape par étape, votre planification sera active en quelques minutes.
Plan gratuit à vie • Sans carte bancaire
When this isn't for you
This is not for you if you've already implemented the workflow. The walkthrough is for first-time setup. Skip if your team already has a working process.