CRM for Auto Repair Shops
Track vehicles, service history, and customer relationships
An auto repair CRM tracks customer contact details, vehicle information, service history, maintenance schedules, and appointment records. SchedulingKit includes CRM alongside online appointment booking and automated service reminders.
Auto repair shops serve customers through their vehicles. A repair shop CRM tracks not just the customer, but every vehicle they own — service history, mileage at each visit, parts used, and upcoming maintenance milestones. SchedulingKit connects customer management with appointment booking so your service advisors have complete vehicle history before the customer even walks in.
Client Management Challenges for Auto Repair Shops
No centralized record of vehicle service history across visits
Manually reminding customers about oil changes and inspections
Service advisor doesn't know the vehicle history before the appointment
Customer contact info scattered across work orders and invoices
No way to track which vehicles are due for scheduled maintenance
Lost revenue from customers who don't return for recommended services
How SchedulingKit CRM Helps Auto Repair Shops
Vehicle profiles with full service history and mileage tracking
Automated maintenance reminders (oil change, inspection, tire rotation)
Service advisors see vehicle history before appointments
Customer profiles link multiple vehicles under one owner
Online booking for common services reduces phone volume
Recommended service tracking for follow-up revenue
CRM Features for Auto Repair Shops
Vehicle Profiles
Year, make, model, VIN, mileage, and service history per vehicle.
Service History
Complete log of every service performed with parts, labor, and technician notes.
Maintenance Reminders
Automated reminders based on mileage intervals or time-based schedules.
Multi-Vehicle Customers
Link multiple vehicles to a single customer for household fleet management.
Recommended Services
Track declined or deferred services for follow-up at the next visit.
Appointment Notes
Customer-reported symptoms and advisor notes attached to each appointment.
Popular CRM Use Cases for Auto Repair Shops
Also Included with SchedulingKit
Frequently Asked Questions
Can I track multiple vehicles per customer?
Yes. Each customer profile can include multiple vehicles, each with its own service history, mileage records, and maintenance schedule.
Does it send automated service reminders?
Yes. Set up reminders for oil changes, inspections, and other maintenance based on mileage or time intervals. Reminders go out automatically.
Can customers book appointments online?
Yes. Create service-specific booking pages (oil change, brake inspection, etc.) where customers choose a time and describe their vehicle's issue.
Further Reading
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