Scheduling Glossary

Scheduling Terminology
Explained

Learn the language of modern scheduling. From round-robin to buffer times, understand every term you'll encounter when setting up online booking.

24 terms defined

A B C D E G I L M N R S T W

A

API & Webhooks

Technical interfaces that allow developers to programmatically interact with scheduling data and receive real-time event notifications.

Appointment Reminder

Automated notifications sent before a scheduled appointment to reduce no-shows and ensure clients remember their booking.

Availability

The time slots when you are open to accepting appointments, based on your schedule preferences and calendar data.

B

Booking Confirmation

The notification sent to clients after successfully booking an appointment, containing all relevant meeting details.

Booking Page

A dedicated web page where clients can view available times and book appointments directly without back-and-forth communication.

Booking Widget / Embed

A snippet of code that embeds your booking interface directly into your website, allowing scheduling without leaving your pages.

Booking Window

The range of dates into the future when appointments can be scheduled, balancing accessibility with your long-term planning.

Buffer Time

Automatic padding before or after appointments to prevent back-to-back meetings and allow for preparation or decompression.

C

Calendar Sync

Two-way integration between your scheduling tool and calendar application to automatically update availability and create events.

Cancellation Policy

Rules governing how and when clients can cancel appointments, and any associated fees or restrictions.

Collective Scheduling

A scheduling method that finds times when all required attendees are available for a group meeting.

D

Deposit

A partial payment collected at booking time, typically applied toward the full service cost and designed to reduce no-shows.

E

Event Type

A template that defines the settings for a specific kind of meeting, including duration, availability, and booking rules.

G

Group Scheduling

Scheduling events where multiple clients can book the same time slot, such as classes, workshops, or group sessions.

I

Intake Form

A questionnaire presented during the booking process to collect necessary information before the appointment.

L

Lead Qualification

Using booking questions and rules to filter and prioritize prospects before they schedule time with your team.

M

Minimum Notice Period

The shortest advance time required before an appointment can be booked, preventing last-minute scheduling surprises.

N

No-Show

When a client fails to attend a scheduled appointment without prior cancellation or notice.

R

Recurring Appointment

Appointments that repeat on a regular schedule, such as weekly, biweekly, or monthly meetings.

Reschedule Link

A unique URL sent to booked clients that allows them to modify their appointment time without contacting support.

Round Robin Scheduling

A meeting distribution method that automatically rotates new bookings among team members to ensure equal workload distribution.

S

SSO (Single Sign-On)

Enterprise authentication that allows users to access SchedulingKit using their organization's existing login credentials.

T

Timezone Handling

The automatic conversion and display of appointment times based on different timezones for hosts and clients.

W

Waitlist

A queue system that holds interested clients when no availability exists, notifying them when spots open up.

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Scheduling TerminologyExplained

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