CRM for Hair Salons
Track every client, appointment, and preference in one place
A salon CRM is software that tracks client contact details, appointment history, stylist preferences, color formulas, and payment records in one system. SchedulingKit includes CRM features alongside online booking, automated reminders, and payment processing — purpose-built for salons that want to retain clients without extra software costs.
Hair salons live and die by repeat clients. A salon CRM connects every touchpoint — from first booking to follow-up — so your team never forgets a color formula, preferred stylist, or special request. SchedulingKit combines scheduling with built-in client management so you stop juggling spreadsheets, sticky notes, and separate booking tools. Every appointment creates a client record automatically, building a history that helps stylists deliver consistent, personalized service.
Client Management Challenges for Hair Salons
Losing track of color formulas and client preferences between visits
No centralized view of a client's booking and spend history
Manually sending appointment reminders and follow-ups
Difficulty identifying lapsed clients who haven't rebooked
Stylists keeping client info in personal notes that don't transfer
No way to track which services generate the most revenue per client
How SchedulingKit CRM Helps Hair Salons
Automatic client profiles created with every booking — no data entry
Full appointment and payment history visible before each visit
Notes field for color formulas, allergies, and style preferences
Automated reminders reduce no-shows by up to 50%
Identify VIP clients and lapsed regulars at a glance
Each stylist sees their own client list with full context
CRM Features for Hair Salons
Client Profiles
Auto-generated profiles with contact info, visit history, and notes for every client.
Appointment Timeline
See every past and upcoming booking for a client in chronological order.
Custom Notes
Add color formulas, product preferences, and special instructions visible to any stylist.
Payment History
Track total spend, average ticket, and payment method per client.
Automated Follow-ups
Send post-visit thank-you messages and rebooking reminders automatically.
Client Tags
Tag clients as VIP, new, or lapsed to segment and prioritize outreach.
Popular CRM Use Cases for Hair Salons
“We used to write color formulas on index cards. Now every stylist can pull up a client's full history before they sit down. It's made our service so much more professional.”
SchedulingKit User
Salon Owner
Also Included with SchedulingKit
Frequently Asked Questions
Does SchedulingKit automatically create client profiles?
Yes. Every time a new client books through your booking page, SchedulingKit creates a client profile with their contact information, the service they booked, and which team member they selected. Subsequent visits build on the same profile.
Can I add notes like color formulas to a client profile?
Absolutely. Each client profile includes a notes field where you or your stylists can record color formulas, product sensitivities, style preferences, and any other details. Notes are visible to any team member before the appointment.
How do I find clients who haven't visited recently?
SchedulingKit's CRM lets you sort clients by last visit date. You can quickly identify anyone who hasn't booked in 30, 60, or 90 days and reach out with a rebooking reminder.
Can different stylists see their own client list?
Yes. Each team member has their own view showing only the clients assigned to or booked with them, while the salon owner has a full view across all stylists.
Further Reading
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