Comment annuler Acuity Scheduling
Acuity Scheduling (now part of Squarespace) can be canceled through the Squarespace account settings. Since Squarespace acquired Acuity, the cancellation flow goes through Squarespace's billing system. The process takes about 3–5 minutes and you'll keep access until your billing period ends.
Réponse rapide
Pour annuler Acuity Scheduling, go to account.squarespace.com and sign in with the credentials tied to your Acuity Scheduling subscription. If you originally signed up through Acuity directly, your account was migrated to Squarespace. Ensuite go to account settings, et select your acuity subscription. Le processus prend environ 10 minutes. Acuity Scheduling (via Squarespace) does not provide refunds for unused time on monthly or annual plans.
Comment annuler Acuity Scheduling
Suivez ces étapes pour annuler votre abonnement à Acuity Scheduling
Log into Squarespace
Go to account.squarespace.com and sign in with the credentials tied to your Acuity Scheduling subscription. If you originally signed up through Acuity directly, your account was migrated to Squarespace.
Go to Account Settings
Click your name or avatar in the top-right corner, then select "Account Settings" from the dropdown menu.
Select your Acuity subscription
Under the "Subscriptions" or "Billing" section, find your Acuity Scheduling plan. Click on it to open subscription details.
Click "Cancel" or "Downgrade"
Select "Cancel Subscription" at the bottom of the plan details page. Squarespace may present retention offers or ask you to complete a short survey.
Confirm and save proof
Confirm the cancellation and take a screenshot of the confirmation page. You should also receive a cancellation confirmation email from Squarespace.
Politique de remboursement de Acuity Scheduling
Acuity Scheduling (via Squarespace) does not provide refunds for unused time on monthly or annual plans. Your subscription stays active until the end of the current billing period.
Exportez d'abord vos données
Assurez-vous de sauvegarder vos données importantes avant d'annuler Acuity Scheduling
In Acuity, go to Business Settings > Import/Export to export client and appointment data as CSV
Download your client list, appointment history, and package/membership details
Save copies of your custom intake forms and email templates (screenshot or copy text)
Note your calendar sync settings and any API integrations you've configured
Que se passe-t-il après l'annulation de Acuity Scheduling
Your account reverts to the free Emerging plan (limited to 1 calendar, 1 location)
Client data and appointment history are retained but some features become restricted
Automated email reminders and follow-ups stop working on the free plan
Custom intake forms and packages/gift certificates become inaccessible
Problèmes courants d'annulation
Can't find Acuity billing in Squarespace
If your Acuity account predates the Squarespace merger, you may need to link accounts first. Visit acuityscheduling.com and follow the migration prompt to connect to Squarespace.
Subscription still active after attempting cancellation
Log back into Squarespace Account Settings to verify the subscription status. If it still shows active, contact Squarespace support at support.squarespace.com.
Lost client data after downgrade
Client data isn't deleted on downgrade — it's just restricted. Upgrade temporarily if you need to re-export, or contact support for a data export request.
Vous Cherchez une Meilleure Alternative à Acuity Scheduling ?
Si vous quittez Acuity Scheduling à cause des tarifs, de fonctionnalités manquantes ou d'un support insuffisant, SchedulingKit pourrait être la solution idéale. Planification assistée par IA, tarification transparente et un plan gratuit à vie.
Déjà décidé à changer ? Suivez notre guide de migration depuis Acuity Scheduling →
Questions fréquentes sur l'annulation de Acuity Scheduling
Can I cancel Acuity Scheduling without a Squarespace account?
If you signed up before the Squarespace acquisition, your account was migrated. You'll need to access your Squarespace account to manage billing. Contact Squarespace support if you can't find your login.
Will my clients' appointment links still work after canceling?
On the free Emerging plan, your booking page stays active with limited features. If you fully close the account, all booking links will stop working.
Can I export my Acuity client list before canceling?
Yes. Go to Business Settings > Import/Export in Acuity to download your client data as a CSV file before you cancel.
Does canceling Acuity affect my Squarespace website?
No. Your Acuity Scheduling subscription is separate from any Squarespace website plan. Canceling Acuity only affects your scheduling features.
Ressources Officielles
- Page officielle d'annulation de Acuity Scheduling — Documentation d'aide officielle de Acuity Scheduling pour l'annulation de compte.
- G2 : Avis sur les logiciels de planification — Comparez les plateformes de planification avant de choisir votre prochain outil.