Comment annuler Bitrix24
Canceling Bitrix24 is done through the subscription settings in your account. Since Bitrix24 is a comprehensive workspace platform, cancellation affects CRM, project management, and scheduling features simultaneously. The process takes about 5 minutes for cloud plans. On-premise customers should contact their account manager.
Réponse rapide
Pour annuler Bitrix24, go to your Bitrix24 portal (yourcompany.bitrix24.com) and sign in as the account administrator. Only the account admin can manage subscription and billing settings. Ensuite navigate to subscription settings, et select 'downgrade' or 'cancel'. Le processus prend environ 10 minutes. Bitrix24 does not offer refunds for unused portions of monthly subscriptions.
Comment annuler Bitrix24
Suivez ces étapes pour annuler votre abonnement à Bitrix24
Log into your Bitrix24 account
Go to your Bitrix24 portal (yourcompany.bitrix24.com) and sign in as the account administrator. Only the account admin can manage subscription and billing settings.
Navigate to Subscription settings
Click on the left sidebar menu and go to 'Settings' or 'My Bitrix24.' Then select 'Subscription' or 'Billing' to view your current plan details.
Select 'Downgrade' or 'Cancel'
Choose to downgrade to the free plan or cancel your paid subscription entirely. Bitrix24 may present retention offers or ask for a reason for leaving.
Confirm cancellation
Review the features you will lose and confirm the cancellation. Your paid features remain active until the end of the current billing period.
Verify via email
Check your email for a cancellation confirmation from Bitrix24. Save this email for your records and verify no further charges appear on your payment method.
Politique de remboursement de Bitrix24
Bitrix24 does not offer refunds for unused portions of monthly subscriptions. Annual plans may be eligible for partial refunds depending on the terms — contact their support team for specific cases.
Exportez d'abord vos données
Assurez-vous de sauvegarder vos données importantes avant d'annuler Bitrix24
Export CRM contacts, deals, and leads from the CRM section using the built-in CSV export
Download project tasks and calendar events from the relevant sections
Export documents and files stored in the Bitrix24 Drive
Save workflow and automation configurations manually (no bulk export available)
Que se passe-t-il après l'annulation de Bitrix24
Your account downgrades to the free plan with limited storage and user seats
CRM, project management, and advanced scheduling features become restricted
Data exceeding free plan limits may become inaccessible (not deleted)
Telephony credits and extra storage add-ons are deactivated
Problèmes courants d'annulation
Can't find the subscription settings
Only the account administrator can access billing. If you're a regular user, ask your portal admin to manage the subscription. The admin is typically the person who created the Bitrix24 portal.
Data exceeds free plan limits after downgrade
Bitrix24's free plan has storage and user limits. Export your data before downgrading, then remove excess users and files to stay within the free tier limits.
Telephony balance not refunded
Prepaid telephony credits are typically non-refundable. Use remaining credits before canceling, or contact Bitrix24 support to inquire about credit refund eligibility.
Vous Cherchez une Meilleure Alternative à Bitrix24 ?
Si vous quittez Bitrix24 à cause des tarifs, de fonctionnalités manquantes ou d'un support insuffisant, SchedulingKit pourrait être la solution idéale. Planification assistée par IA, tarification transparente et un plan gratuit à vie.
Questions fréquentes sur l'annulation de Bitrix24
Can I cancel Bitrix24 and keep using the free plan?
Yes. Bitrix24 offers a generous free plan with basic CRM, project management, and scheduling. You can downgrade to free instead of fully canceling, though some features and storage limits will apply.
What happens to my CRM data when I cancel Bitrix24?
Your data is retained on the free plan but may become inaccessible if it exceeds free tier limits. Export all CRM data before downgrading to ensure you don't lose access to critical records.
Can I cancel Bitrix24 on-premise?
On-premise (self-hosted) Bitrix24 licenses work differently. Contact your account manager or Bitrix24 partner to discuss cancellation of your license renewal.
How do I delete my Bitrix24 portal entirely?
To fully delete your portal and all data, go to Settings > Account > Delete Account. This is permanent and irreversible — export all data first.
Ressources Officielles
- Page officielle d'annulation de Bitrix24 — Documentation d'aide officielle de Bitrix24 pour l'annulation de compte.
- G2 : Avis sur les logiciels de planification — Comparez les plateformes de planification avant de choisir votre prochain outil.