Comment annuler Jane App
Canceling Jane App requires contacting their support team. There is no self-service cancellation button in the dashboard. Jane is based in Vancouver, Canada, and their support team handles cancellation requests via email or chat. Budget about 10-15 minutes for the process, and plan to export your client and clinical data before initiating cancellation.
Réponse rapide
Pour annuler Jane App, Log into your Jane App account and check your current plan and billing cycle. Go to Settings > Billing to see your plan details, renewal date, and any applicable terms. Ensuite export all your data, et contact jane support. Le processus prend environ 10 minutes. Jane App generally does not offer refunds for unused portions of your billing period.
Comment annuler Jane App
Suivez ces étapes pour annuler votre abonnement à Jane App
Review your billing terms
Log into your Jane App account and check your current plan and billing cycle. Go to Settings > Billing to see your plan details, renewal date, and any applicable terms.
Export all your data
Before canceling, export your client list, appointment history, and any clinical notes you want to keep. Go to Reports to export client data as CSV. Clinical charts and SOAP notes should be exported or saved separately for your records.
Contact Jane support
Reach out to Jane's support team via email at support@jane.app or through the in-app chat to request cancellation. Have your account details and clinic name ready.
Confirm cancellation in writing
Request written confirmation of your cancellation date and any final billing details. Save the confirmation email for your records.
Verify no further charges
After your cancellation date, check your bank or credit card statements to confirm no additional charges are being processed.
Politique de remboursement de Jane App
Jane App generally does not offer refunds for unused portions of your billing period. Your access continues until the end of the current billing cycle after cancellation is processed.
Exportez d'abord vos données
Assurez-vous de sauvegarder vos données importantes avant d'annuler Jane App
Go to Reports to export your full client list with contact information as CSV
Export appointment history and financial reports from the Reports section
Save or print clinical charts and SOAP notes for each patient (may require individual export)
Download intake form submissions and any attached documents
Que se passe-t-il après l'annulation de Jane App
Your online booking page and patient portal are deactivated
Clinical charts, SOAP notes, and patient records may become inaccessible — export before canceling
Staff accounts and practitioner access are revoked at the end of the billing period
Insurance billing features and claim submissions stop immediately or at period end
Problèmes courants d'annulation
Can't find a cancel button in the dashboard
Jane App does not have a self-service cancellation option. You need to contact their support team via email at support@jane.app or through the in-app chat widget.
Worried about losing clinical records
Export all patient charts, SOAP notes, and clinical documentation before canceling. Depending on your jurisdiction, you may be required to retain patient records for several years — save them locally or in another system.
Still being charged after requesting cancellation
Jane typically processes cancellations at the end of your billing cycle. If charges continue beyond that, contact support with your cancellation confirmation and dispute with your bank if necessary.
Vous Cherchez une Meilleure Alternative à Jane App ?
Si vous quittez Jane App à cause des tarifs, de fonctionnalités manquantes ou d'un support insuffisant, SchedulingKit pourrait être la solution idéale. Planification assistée par IA, tarification transparente et un plan gratuit à vie.
Déjà décidé à changer ? Suivez notre guide de migration depuis Jane App →
Questions fréquentes sur l'annulation de Jane App
How do I cancel Jane App?
Contact Jane's support team via email at support@jane.app or through in-app chat. There is no self-service cancellation button. Request written confirmation of your cancellation.
Does Jane App have a cancellation fee?
Jane App is typically a month-to-month subscription without long-term contracts or early termination fees. Check your specific agreement to confirm.
Will I lose my patient records when I cancel?
Your clinical data may become inaccessible after cancellation. Export all patient charts, SOAP notes, and records before initiating the cancellation process.
Can I downgrade Jane App instead of canceling?
Jane offers multiple plan tiers (Base at $54/mo, Insurance at $79/mo, Insurance Plus at $139/mo). You may be able to downgrade to a lower tier instead of fully canceling — contact support to discuss options.
Ressources Officielles
- Page officielle d'annulation de Jane App — Documentation d'aide officielle de Jane App pour l'annulation de compte.
- G2 : Avis sur les logiciels de planification — Comparez les plateformes de planification avant de choisir votre prochain outil.