CRM for Gyms
Manage memberships, attendance, and member engagement at scale
A gym CRM tracks member profiles, membership tiers, attendance patterns, check-in frequency, and engagement trends. SchedulingKit includes CRM alongside class booking, automated reminders, and payment processing for gyms.
Gyms lose 50% of new members within the first six months. The ones that retain are the ones that notice when attendance drops and intervene before the cancellation request arrives. A gym CRM tracks every member's engagement — class attendance, check-in frequency, and membership status — so your team can act on data instead of reacting to cancellations.
Client Management Challenges for Gyms
Members cancelling without warning because disengagement went unnoticed
No visibility into which members are active vs. at risk
Membership tier and billing status tracked in separate systems
Class attendance patterns not analyzed per member
New member onboarding inconsistent and untracked
No automated outreach when members stop showing up
How SchedulingKit CRM Helps Gyms
Attendance tracking shows engagement trends per member
Automated re-engagement messages when check-ins drop
Membership tier and billing status on every member profile
New member onboarding tracked through completion
Class popularity and retention analytics
At-risk member identification before cancellation
CRM Features for Gyms
Member Profiles
Contact info, membership tier, join date, fitness goals, and emergency contacts.
Attendance Tracking
Check-in frequency, class attendance, and engagement trend per member.
Membership Management
Track membership tier, status, renewal dates, and billing information.
Engagement Alerts
Flag members whose attendance drops below their normal pattern.
Onboarding Tracking
Track new member orientation completion and first-month engagement.
Class Analytics
Which classes retain members and which see high drop-off rates.
Popular CRM Use Cases for Gyms
Also Included with SchedulingKit
Frequently Asked Questions
Can I see which members are at risk of cancelling?
Yes. SchedulingKit tracks attendance patterns and flags members whose check-in frequency has dropped, giving you time to intervene before they cancel.
Does it manage membership tiers?
Yes. Each member profile shows their current tier, billing status, and renewal date alongside their attendance data.
Can I track new member onboarding?
Yes. Create onboarding milestones and track which new members have completed orientation, first class, and other engagement goals.
Further Reading
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