Post-Appointment Feedback Request Template
Request feedback from clients after appointments to improve your service.
Template Preview
Subject: How was your visit with {{business_name}}?
Hi {{client_name}},
Thank you for visiting us {{visit_date}}! We'd love to hear about your experience.
Quick feedback (takes 30 seconds):
⭐ Rate your experience: {{feedback_link}}
Your feedback helps us:
• Improve our service
• Train our team
• Serve you better
Had a great experience? We'd appreciate a review:
🌟 {{review_link}}
Thank you for being a valued client!
Best,
{{business_name}}How to Use This Template
Copy the Template
Click the copy button above to copy to clipboard
Replace Variables
Swap {{variables}} with your business info
Send or Automate
Use manually or automate with SchedulingKit
Variables to Replace
{{business_name}}{{client_name}}{{visit_date}}{{feedback_link}}{{review_link}}💡 Pro Tips
Send within 24-48 hours of appointment
Keep feedback request short and easy
Separate feedback from review request
Respond to all feedback received
Perfect For
When to Use This Template
Send 2-24 hours after the appointment while the experience is still fresh. For longer-term relationship building or referral requests, wait at least a week and use the Referral Request template.
✅ Best Practices
Use a one-question survey (NPS or star rating) instead of a long form — completion rates drop with every extra question
Separate private feedback from public review requests — ask for honest feedback first, then route happy clients to a public review
Include a direct Google review link for satisfied clients so they can leave a review in under 30 seconds
⚠️ Common Mistakes to Avoid
Sending a long survey that clients abandon halfway through — keep it to 1-3 questions max
Asking for a public review before knowing if the experience was positive, risking negative reviews
Not closing the loop by responding to feedback received, which signals you don't actually care
Frequently Asked Questions
Can I customize this email template?
Absolutely! This template is designed to be fully customizable. Simply copy the template and replace the {{variables}} with your specific business information, branding, and messaging. You can also adjust the tone, add or remove sections, and personalize it for your audience.
When should I send this email?
For best results with post-appointment feedback request template, timing matters. Send within 24-48 hours of appointment Many businesses automate this email to trigger at the optimal time using scheduling software.
How do I automate this email template?
You can automate this template using SchedulingKit's workflow feature. Once set up, the system will automatically send personalized versions of this email to the right clients at the right time—no manual work required. This ensures consistency and saves hours of administrative work.
What makes a good email for appointments?
Effective appointment emails should be clear, professional, and include all essential information (date, time, location). Keep feedback request short and easy Using email templates ensures you don't miss important details.
Explore More Resources
Further Reading
- HubSpot: Free Business Templates — Curated collection of professional business templates.
- SCORE: Technology Resources — Free mentoring and guides for small businesses.
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