Appointment Reminder
Automated notifications sent before a scheduled appointment to reduce no-shows and ensure clients remember their booking.
Definition
Appointment reminders are automated messages (email, SMS, or push notifications) sent to clients at set intervals before their scheduled appointment. Common reminder schedules include 24 hours before, 1 hour before, or 15 minutes before the meeting. Effective reminders include the date, time, location or video link, and options to reschedule or cancel. Multi-channel reminders (both email and SMS) are most effective.
Examples of Appointment Reminder
SMS 24 hours before: 'Reminder: Your massage is tomorrow at 2pm'
Email 1 hour before with the Zoom link attached
Push notification 15 minutes before: 'Your call with John starts soon'
Confirmation request 48 hours before: 'Please confirm your appointment'
Why Appointment Reminder Matters
Studies show appointment reminders reduce no-shows by 30-50%. SMS reminders are particularly effective with 98% open rates. Reminders also improve client experience by reducing forgotten appointments and the awkwardness of being late. They're expected in modern service businesses.
How SchedulingKit Handles Appointment Reminder
SchedulingKit sends automated email reminders on all plans and SMS reminders on Pro plans. Customize timing (24h, 1h, 15m before), message content, and add personalization. Include one-click reschedule links to make it easy for clients who can't make it.
Try SchedulingKit FreeCommon Questions About Appointment Reminder
How many reminders should I send?
Most businesses send 2-3: one 24-48 hours before and one 1-2 hours before. Too many can feel spammy; too few may be forgotten.
Are SMS reminders more effective than email?
Yes, SMS has 98% open rates vs 20% for email. SMS reminders are especially effective for reducing no-shows. Best practice is using both channels.
Related Terms
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