No-Show
When a client fails to attend a scheduled appointment without prior cancellation or notice.
Definition
A no-show occurs when a booked client does not appear for their scheduled appointment and has not communicated a cancellation or reschedule. No-shows waste valuable time that could have been sold to other clients, directly impacting revenue. For service businesses, no-shows can represent 5-15% of bookings without proper prevention strategies. No-shows also disrupt scheduling efficiency and can demoralize service providers.
Examples of No-Show
A dental patient doesn't show up for their cleaning appointment
A sales prospect fails to join a scheduled demo call
A consulting client misses a paid strategy session
A fitness client doesn't attend their personal training session
Why No-Show Matters
No-shows directly hit revenue and waste time that can't be recovered. A single no-show per day at $100/hour represents $26,000+ annually. Beyond revenue, no-shows create awkward gaps, prevent other clients from booking, and frustrate service providers. Reducing no-shows is one of the highest-ROI operational improvements.
How SchedulingKit Handles No-Show
SchedulingKit combats no-shows with automated email and SMS reminders, required payment or deposits, calendar holds, confirmation requests, and customizable cancellation policies. Most users see 30-50% reduction in no-shows after implementing reminder sequences.
Try SchedulingKit FreeCommon Questions About No-Show
What's a typical no-show rate?
Industries vary, but 5-15% is common without prevention measures. Healthcare and personal services often see higher rates. With good reminder systems, rates can drop to 2-5%.
How do I handle no-show fees?
Set up a clear cancellation policy, collect card on file or deposits, and communicate consequences. Many businesses charge 50-100% of service cost for unnotified no-shows.
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