Booking Confirmation
The notification sent to clients after successfully booking an appointment, containing all relevant meeting details.
Definition
Booking confirmations are communications (email and/or SMS) sent immediately after an appointment is booked. They serve as proof of booking and provide all necessary details: date, time, location/link, any preparation instructions, and cancellation policy. Confirmations also include calendar event attachments (.ics files) for easy addition to client calendars.
Examples of Booking Confirmation
Email with date/time, Zoom link, and 'Add to Calendar' button
SMS confirmation: 'Booked! Massage on Fri 3pm at 123 Main St'
Confirmation with attached intake form to complete before arrival
Calendar invite sent to both host and client
Why Booking Confirmation Matters
Confirmations provide peace of mind that the booking succeeded. They serve as reference for the appointment details. Without confirmation, clients may double-book themselves or forget the meeting exists. Confirmations are the first touchpoint of your client experience.
How SchedulingKit Handles Booking Confirmation
Automatic email confirmations with customizable templates. Include your branding, specific instructions, and attachments. .ics calendar files for one-click adding to any calendar. SMS confirmations available on Pro plan.
Try SchedulingKit FreeCommon Questions About Booking Confirmation
Can I customize confirmation emails?
Yes, customize subject line, body content, branding, and what details to include. Add specific instructions per event type.
Do clients get calendar invites?
Yes, confirmations include .ics file attachments that add the event to any calendar application with one click.
Related Terms
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