Appointment-Focused CRM for Dog Walking Businesses
Owner records with dog notes, visit history and recurring walks tied to bookings
SchedulingKit gives dog walking businesses appointment-based owner records: each booking creates or updates the owner's profile with contact details, address, visit history, total spent and staff-only notes about the dog. Walkers can see their bookings in the SchedulingKit mobile app for iOS and Android. It doesn't have pet profiles, GPS walk tracking, photo updates or key-code storage.
Dog walking is recurring work at the owner's home. SchedulingKit handles the booking side. An owner books a 30-minute midday walk and their record is created from their email, with their address. The walker adds "Luna, leash-reactive to bikes, treats in the blue jar" to the staff-only notes. On Pro, the owner is booked into a recurring weekday series. Owners can pick their walker or Any Available. Walkers can check their bookings in the SchedulingKit iOS or Android app. SchedulingKit doesn't track GPS routes, send photo updates, or keep keys or gate codes in a secure vault; keep access codes in a password manager.
Client Management Challenges for Dog Walking
Pet care notes, feeding amounts, medical conditions, leash preferences, kept in walker phones rather than a central system
Key codes and gate access information stored insecurely in text messages between walker and owner
Visit history scattered across paper logs and individual walker memories
Emergency vet and owner contacts difficult to retrieve when an incident happens during a walk
Behavioral notes about dog reactivity, fears, and training in progress lost when walkers change
Recurring schedule changes communicated verbally and never reflected in the system of record
How SchedulingKit CRM Helps Dog Walking
Owner records with addresses created from bookings
Staff-only notes for each dog's needs and behavior
Recurring walks on Pro and above
Owners pick a walker or Any Available
Payment at booking (Standard and above)
Email and opt-in SMS reminders
CRM Features for Dog Walking
Automatic Client Records
Every online booking creates or updates the owner's record from their email address, with name, phone, address and notification preferences. Addresses are stored on the record.
Booking History
Each record lists upcoming and past bookings, total bookings and total spent, so you can see what a owner usually books and when they were last in.
Dog Notes
Add private notes to the record, such as each dog's name, behavior, feeding and emergency vet. Notes are internal and are there the next time the client books. Don't store key or gate codes in notes.
Recurring Walks
On Pro and above, book an owner into a recurring series, such as weekday midday walks.
Staff Selection and Roles
Clients can pick a specific team member or "Any Available". Each person has their own working hours and days off, and roles (Owner, Admin, Manager, Staff or custom) control what each person can do. Round Robin (Pro) can share new bookings across walkers.
Deposits and Invoices
On Standard and above, take full payment or a deposit at booking through Stripe, PayPal or Square. The remaining balance goes on an invoice the client pays from a link; it is never charged automatically.
Popular CRM Use Cases for Dog Walking
Also Included with SchedulingKit
Frequently Asked Questions
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