Appointment-Focused CRM for Lash Studios
Client records with lash specs, fill history and reminders tied to every booking
SchedulingKit gives lash studios appointment-based client records: every booking creates or updates the client's profile with contact details, fill history, total spent and staff-only notes for lash specs and adhesive sensitivities. It doesn't track fill cadence automatically, store patch-test records as separate fields, or run waitlists.
Lash clients come back for fills every few weeks and expect the same set every time. SchedulingKit keeps the specs with the booking. A client books a classic full set and her record is created from her email. The artist adds "C curl, 10-12 mm cat eye, 0.15, sensitive-formula adhesive" to the staff-only notes. When she books a fill, any artist opens the record first. SchedulingKit doesn't track fill cadence or send reminders based on it; instead, book the next fill before she leaves and a reminder goes out before that appointment.
Client Management Challenges for Lash Studios
Lash specifications written on index cards that get lost or damaged
Adhesive sensitivity reactions not documented for future visits
Fill appointment cadence not tracked leading to poor retention timing
New technicians unable to replicate previous lash sets without records
Clients overdue for fills not contacted proactively
No record of which lash products and adhesives work best per client
How SchedulingKit CRM Helps Lash Studios
Client records created from online bookings
Staff-only notes for curl, length, diameter and adhesive
Clients book their preferred artist or Any Available
Email and opt-in SMS reminders before fills
Deposits on full sets (Standard and above)
Reviews after completed appointments (Standard and above)
CRM Features for Lash Studios
Automatic Client Records
Every online booking creates or updates the client's record from their email address, with name, phone, address and notification preferences.
Booking History
Each record lists upcoming and past bookings, total bookings and total spent, so you can see what a client usually books and when they were last in.
Lash Spec Notes
Add private notes to the record, such as curl, length map, diameter and any adhesive sensitivity. Notes are internal and are there the next time the client books.
Staff Selection and Roles
Clients can pick a specific team member or "Any Available". Each person has their own working hours and days off, and roles (Owner, Admin, Manager, Staff or custom) control what each person can do.
Deposits and Invoices
On Standard and above, take full payment or a deposit at booking through Stripe, PayPal or Square. The remaining balance goes on an invoice the client pays from a link; it is never charged automatically. Useful for full sets and volume work.
Reminders and Follow-ups
Email confirmations and reminders on every plan. On Standard and above, SMS reminders go to clients who opt in, and Workflows can send an email or SMS a set time before or after each appointment.
Popular CRM Use Cases for Lash Studios
Also Included with SchedulingKit
Frequently Asked Questions
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