Book Appointments Through Conversational SMS
The AI receptionist answers both calls and text messages on the number it uses.
When a client texts something like "Do you have a haircut Thursday afternoon? ", it can list your services and their details, answer questions about your business and staff, check real availability and create the booking. The booking then follows your normal rules: it lands in your calendar, the client gets a confirmation, and clients who opted in to SMS get text reminders with reschedule and cancel links. The AI does not reschedule or cancel bookings in the text thread; clients use the manage-booking link for that. The add-on includes 100 SMS credits, and more credits cost $10 for 500.
With the AI receptionist add-on (Business plan, $39/month), clients can text your AI receptionist number, ask about a service and get booked in the same text conversation. Explore All Features.
Why SMS Booking Matters
With the AI receptionist add-on (Business plan, $39/month), clients can text your AI receptionist number, ask about a service and get booked in the same text conversation. The AI receptionist answers both calls and text messages on the number it uses. When a client texts something like "Do you have a haircut Thursday afternoon?", it can list your services and their details, answer questions about your business and staff, check real availability and create the booking. The booking then follows your normal rules: it lands in your calendar, the client gets a confirmation, and clients who opted in to SMS get text reminders with reschedule and cancel links. The AI does not reschedule or cancel bookings in the text thread; clients use the manage-booking link for that. The add-on includes 100 SMS credits, and more credits cost $10 for 500.
As part of SchedulingKit's scheduling platform, sms booking works alongside your connected calendars, notifications and client records.
SMS Booking Capabilities
Key Features
SMS Booking Use Cases
How It Works
How It Works
SMS Booking — SchedulingKit
Example step 1: Turn on the add-on
A barbershop on the Business plan adds the AI receptionist, fills in its services (cut $30, beard trim $15) and posts the receptionist number on its Google profile.
Example step 1: Turn on the add-on
Step 2: Client texts
A client texts "Any cuts Thursday after 4?" The AI checks the barbers' availability and replies with 4:30 and 5:15.
Step 2: Client texts
Step 3: Booking is created
The client replies "4:30" and gives a name. The AI creates the booking, which appears in the shop's calendar and triggers the normal confirmation.
Step 3: Booking is created
Step 4: Reminder by text
Because the client opted in to SMS, a reminder goes out the day before with a link to reschedule or cancel.
Step 4: Reminder by text
SMS Booking Best Practices
Learn more
- 1
Publish the AI receptionist number where clients already look: your Google Business Profile, website header and email signature.
- 2
Fill in service descriptions, prices and staff details carefully, because that is what the AI uses to answer questions.
- 3
Keep reminder texts short and include the reschedule link so clients can change plans without calling.
- 4
Watch your SMS credit balance in busy months and top up before it runs out.
Frequently Asked Questions
SMS Booking
Further Reading
- G2: Appointment Scheduling Reviews — Peer-reviewed ratings of scheduling tools.
- Capterra: Scheduling Software Reviews — Compare features and pricing across platforms.
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