AI Dispatching
Using artificial intelligence to automatically assign and route appointments, jobs, or service calls to the best-matched team member or resource.
Definition
AI dispatching is the automated assignment of incoming bookings, service calls, or jobs to team members based on intelligent criteria — skills, location, availability, workload, and client preferences. Unlike basic round-robin distribution that rotates assignments blindly, AI dispatching considers multiple factors simultaneously: which team member has the right skills for this service, who is closest to the client's location (for field services), who has capacity without being overloaded, and who has the best historical performance with this type of client. In scheduling, AI dispatching determines which provider a new booking is assigned to, optimizing for efficiency, client satisfaction, and balanced workloads across the team.
Examples of AI Dispatching
A home services company's AI dispatches a plumbing call to the nearest available plumber with the right certification
A salon's AI assigns a color appointment to a stylist who specializes in color rather than the next available stylist
A consulting firm's AI routes enterprise leads to senior consultants and SMB leads to junior consultants
A medical practice's AI dispatches urgent appointments to providers with same-day availability
Why AI Dispatching Matters
Manual dispatching is slow, biased, and inefficient. Managers spend hours assigning jobs, often defaulting to the same team members while others are underutilized. AI dispatching makes optimal assignments instantly, improving team utilization, reducing client wait times, and matching the right provider to each job.
How SchedulingKit Handles AI Dispatching
SchedulingKit's AI Dispatching automatically assigns new bookings to the optimal team member based on skills, availability, workload, location, and client preferences. Configure your routing rules and let the AI handle assignment — no manual intervention needed.
Try SchedulingKit FreeCommon Questions About AI Dispatching
How is AI dispatching different from round-robin?
Round-robin rotates assignments evenly regardless of context. AI dispatching considers skills, location, workload, and other factors to make the optimal assignment for each specific booking.
Can I override AI dispatch decisions?
Yes. AI dispatching makes recommendations, but you can manually reassign any booking. Override patterns are learned to improve future dispatching.
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