Cancellation Policy
Rules governing how and when clients can cancel appointments, and any associated fees or restrictions.
Definition
A cancellation policy defines the terms for appointment cancellation: how far in advance cancellation is allowed, whether fees apply for late cancellation or no-shows, and the refund process for paid appointments. Clear policies reduce no-shows, protect revenue, and set mutual expectations. They're typically displayed during booking and in confirmation emails.
Examples of Cancellation Policy
Free cancellation up to 24 hours before, 50% fee within 24 hours
No refunds for cancellations within 48 hours of appointment
Unlimited reschedules but no refunds for no-shows
Service charge applies to cancellations within 4 hours
Why Cancellation Policy Matters
Without policies, you're at the mercy of no-shows and last-minute cancellations. Clear policies are fair to clients while protecting your time and revenue. They also encourage commitment—people who book and pay are more likely to show up.
How SchedulingKit Handles Cancellation Policy
Display your cancellation policy during booking and in confirmations. Use deposits to enforce policies. Set reschedule limits and cutoff times. Collect card on file for no-show fees. Automate waitlist notifications when cancellations occur.
Try SchedulingKit FreeCommon Questions About Cancellation Policy
How strict should my cancellation policy be?
Balance client-friendliness with protection. 24-hour notice is standard. Be stricter for high-demand or long-duration services. Always communicate clearly.
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