Scheduling Glossary

Deposit

A partial payment collected at booking time, typically applied toward the full service cost and designed to reduce no-shows.

Definition

A deposit (or booking fee) is a partial payment collected when a client books an appointment. Deposits are typically non-refundable or partially refundable per the cancellation policy. They serve two purposes: securing commitment to reduce no-shows, and collecting partial payment upfront. Deposits are credited toward the total service cost, with the remainder due at the appointment.

Examples of Deposit

50% deposit required for wedding photography booking

$25 non-refundable booking fee for first-time clients

Hour of billable time as deposit for consulting projects

$50 deposit deducted from $200 service at checkout

Why Deposit Matters

Deposits dramatically reduce no-shows (by 50-80%) because clients have skin in the game. They protect against lost revenue when clients cancel without notice. High-value or high-demand services particularly benefit from deposit requirements.

How SchedulingKit Handles Deposit

Set fixed-amount or percentage-based deposits per event type. Connect Stripe for secure payment processing. Deposits are automatically deducted from totals. Configure partial or full refund rules based on cancellation timing.

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FAQ

Common Questions About Deposit

What deposit percentage works best?

25-50% is common. Higher for longer/expensive services or industries with high no-show rates. Some businesses use flat fees ($25-50) for simplicity.

Are deposits refundable?

You decide. Options include: fully refundable with notice, partially refundable, non-refundable, or forfeited on no-show only.

Ready to Implement Deposit?

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