Missed Call Recovery
An automated system that sends a text message or booking link to callers when a business phone call goes unanswered.
Definition
Missed call recovery (also called missed call text-back) is an automation that detects when a business phone call goes unanswered and immediately sends the caller a text message — typically within 10–30 seconds. The text includes a friendly message acknowledging the missed call and a direct link to book an appointment online or continue the conversation via SMS. Since 85% of callers who reach voicemail never call back, missed call recovery captures leads that would otherwise be permanently lost. It's one of the simplest, highest-ROI automations for service businesses — especially during busy periods, after hours, and on weekends when calls are most likely to go unanswered.
Examples of Missed Call Recovery
A plumber misses a call during a job and the caller receives a text: 'Sorry we missed your call! Book online: [link]'
A dental office receives a call after hours; the caller gets a text inviting them to schedule via the booking page
A salon misses a call during peak Saturday hours; the automatic text captures the booking that would have been lost
A law firm's missed call triggers a text with a link to schedule a free consultation
Why Missed Call Recovery Matters
Service businesses miss 30–40% of inbound calls during busy periods. Most of those callers don't leave voicemails and never call back. Missed call recovery gives those callers an immediate alternative path to book, typically recovering 20–30% of missed callers as confirmed appointments.
How SchedulingKit Handles Missed Call Recovery
SchedulingKit's Missed Call Text-Back automatically texts callers when you miss their call. The message is customizable and includes a direct link to your booking page. Recovery analytics show how many missed calls convert into bookings.
Try SchedulingKit FreeCommon Questions About Missed Call Recovery
How fast does the text-back go out?
Within 10–30 seconds of the missed call. Speed matters — the caller is still thinking about booking when the text arrives.
Does this work with my existing phone number?
Yes. The system monitors your business line for missed calls and sends texts from your connected number or a dedicated business SMS number.
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