How to Handle Missed Calls So You Never Lose a Lead
Set up automatic responses to missed calls with instant text-back, voicemail transcription, and callback scheduling.
Start the GuideHow to Handle Missed Calls So You Never Lose a Lead This step-by-step guide covers everything you need, from prerequisites to pro tips, so you can complete the process in 20 minutes or less. Browse all how-to guides.
What You Need Before Handle Missed Calls Automatically
Make sure you have the following ready:
- Business phone number connected
- SMS capabilities enabled
How to Handle Missed Calls Automatically
6 steps · 20 minutes
Enable missed call text-back
Configure an automatic SMS that sends within 30 seconds of a missed call with a friendly message and booking link.
Set up voicemail transcription
Enable AI-powered voicemail transcription so you can read messages instead of listening to them, and respond faster.
Include your booking link in your voicemail greeting so callers can self-schedule.
Create a callback scheduling option
Include a link in the text-back message where the caller can schedule a callback at a convenient time.
Configure business-hour routing
Route calls to staff during business hours, to the AI receptionist after hours, and always send text-backs for any missed calls.
Set up missed call notifications
Get instant push notifications or Slack alerts when calls are missed so your team can follow up quickly during business hours.
Track missed call recovery
Monitor how many missed calls convert to bookings through text-back and callback scheduling.
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