Automatic No-Show Fees with Stripe + SchedulingKit
SchedulingKit collects card details via Stripe at booking time without charging upfront. If a client does not show up, a no-show fee is charged automatically based on your policy. Clients are informed of the policy before they book.
How It Works
Set up no-show fees with Stripe in just a few steps.
Set a no-show fee policy
Define the fee amount (flat or percentage of service price) and the grace window for late arrivals.
Collect card at booking
Stripe tokenizes the client's card during booking. No charge is made unless they no-show.
Mark attendance
After the appointment, mark the client as attended or no-show in SchedulingKit.
Fee charged automatically
For no-shows, Stripe charges the saved card. The client receives a receipt and explanation email.
Benefits
Why no-show fees with Stripe and SchedulingKit makes a difference.
Deter no-shows without upfront payment
Clients are not charged at booking, reducing friction. The card-on-file acts as a commitment device.
Fair and transparent
The no-show policy is displayed on the booking page and in the confirmation email. No surprises.
Configurable grace periods
Clients who arrive 10 minutes late are not charged if you set a 15-minute grace window. You decide what counts as a no-show.
Revenue recovery
Recover revenue from missed appointments that otherwise result in zero income for that time slot.
No-Show Fees in Practice
A real-world look at how Stripe no-show fees works with SchedulingKit.
A dental practice loses an estimated $300 per no-show when factoring in chair time, staff wages, and lost opportunity cost. The practice configures a $75 no-show fee in SchedulingKit, with a 15-minute grace period for late arrivals.
During online booking, patients see a notice: "A valid credit card is required to hold your appointment. A $75 fee applies if you do not attend or cancel with less than 24 hours notice." The patient enters their card via Stripe — no charge is made at this point. Stripe stores a payment token securely.
After the appointment window passes, the front desk marks patients as attended, late, or no-show in the SchedulingKit dashboard. For no-shows, the $75 charge is processed on the stored card within 5 minutes. The patient receives a Stripe receipt and an email explaining the charge with a link to the cancellation policy.
Since implementing no-show fees, the practice's no-show rate dropped from 18% to 4%. Patients who know they cannot attend now cancel in advance, freeing the slot for others. The practice re-opens cancelled slots automatically, and waitlisted patients are notified.
Who It's For
Teams and individuals who benefit most from this integration.
Frequently Asked Questions
Common questions about no-show fees with Stripe.
How do no-show fees work with scheduling software?
SchedulingKit collects card details via Stripe at booking (no upfront charge). If you mark the client as a no-show, the fee is charged to the saved card automatically.
Is the card charged immediately when booking?
No. The card is tokenized and stored securely by Stripe. A charge is only made if the client is marked as a no-show.
Can clients dispute no-show fees?
The policy is disclosed at booking and in confirmation emails. Clear disclosure reduces disputes. You can also waive fees on a case-by-case basis.
What if the saved card is declined?
If the card fails, Stripe retries per your settings. If all retries fail, SchedulingKit flags the client so you can follow up directly.
Start Using Stripe + SchedulingKit
Set up no-show fees in minutes. No credit card required, no complex configuration.
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Other Stripe Use Cases
Collect Deposits
Require deposits at booking time to reduce no-shows and secure revenue. SchedulingKit processes payments via Stripe automatically.
Subscription Payments
Sell monthly and annual scheduling subscriptions via Stripe. Automate billing, access control, and renewal reminders.
Package Pricing
Sell bundles of sessions at a discount. Clients buy a 5 or 10-pack and redeem sessions through your booking page.