23 Home Services Industry Statistics (2026)
Home services include trades such as HVAC, plumbing, electrical work, cleaning and landscaping. This collection distinguishes modeled market size, household spending surveys, business-owner technology use and customer-behavior claims. The sources use different years and populations; market growth does not establish a particular scheduling or revenue outcome for a business.
Collection updated: October 2026
23 Home Services Industry Statistics (2026) reveal key trends in scheduling and appointment management. This collection contains 23 data points. Check each source's population, reporting period and methodology before applying a figure to your business; forecasts and vendor case studies are not general industry results.
Table of Contents
Home Services Market Overview
Estimated US home-services total addressable market in Angi's July 2022 model, covering improvement, maintenance and emergency repair. Historical modeled opportunity, not measured 2026 revenue or a Harvard estimate.
Forecast compound annual growth of the global online on-demand home-services market for 2022-2030 in Grand View Research's November 2022 release. Not measured annual US growth.
US home-service businesses estimated in Angi's 2022 market report, employing more than six million service professionals. Historical estimate, not a current IBISWorld count.
Revenue reported for Kite Electric in Alberta during its first full business year, 2020, in a Jobber customer case study. A single-business example, not average home-services revenue; the article does not specify the dollar currency.
Recent US single-family homebuyers reporting they hired a home-service professional within two years of purchase, in Jobber's May 2026 survey of 800 homeowners. The sample gave equal representation to four generations; this is not a past-year hiring rate for all homeowners.
Average 2024 home-project spending reported by Angi across improvement, maintenance and emergency repairs. The report defaults to households that completed an improvement project, not all homeowners; November 2024 surveys included 5,000 general-population and 1,961 qualifying homeowner respondents.
Scheduling & Lead Management
HVAC respondents reporting lead replies within an hour in Jobber's December 2025 US owner survey. Overall sample: 1,050 home-service business owners; HVAC subgroup size undisclosed. Self-reported response timing, not the percentage missing calls during peak season.
Jobber 2026 Home Service Trends Report, December 2025 owner survey
Jobber's 2026 report describes 28% expecting an immediate response. Its disclosed survey covers 1,050 US home-service business owners in December 2025, not a separate homeowner sample. This is the report's account of response expectations, not a verified same-day urgent appointment expectation.
Jobber 2026 Home Service Trends Report, December 2025 owner survey
US home-service business owners reporting responses to new leads within an hour in Jobber's December 2025 survey of 1,050 owners through Conjointly. Self-reported response timing, not a measured share of leads lost because of delay.
Jobber 2026 Home Service Trends Report, December 2025 owner survey
US homeowner respondents saying response time influences who they hire in Housecall Pro's October 23, 2025 survey of 1,040 household-maintenance decision-makers via SurveyMonkey Audience. Results balanced by age, gender and region. Stated influence, not choosing the first contractor who replies.
Jobs booked online on Housecall Pro that came in after hours, according to its 2026 industry-trends article. A vendor-platform booking share, not all home-service bookings; the article does not disclose the observation period, sample size or definition of after hours.
Home-service owners reporting they win more than half the jobs they quote in Jobber's December 2025 US survey of 1,050 owners. Reported quote win rate, not a controlled effect of replying within five minutes or a conversion-rate multiplier.
Jobber 2026 Home Service Trends Report, December 2025 owner survey
Technology Adoption
ServiceTitan's contractor playbook documents attaching recurring maintenance visits to a customer's account through membership setup, making those visits available for scheduling. A documented software workflow, not a field-service-software adoption percentage or a verified SchedulingKit capability.
US homeowner respondents factoring online booking into their choice of a home-service professional in Housecall Pro's October 23, 2025 survey of 1,040 household-maintenance decision-makers. Reported hiring consideration, not the percentage of contractors offering online booking.
US home-service business owners reporting day-to-day AI use in Jobber's December 2025 survey of 1,050 owners. Measures reported use, not the share investing money in AI or a ServiceTitan result.
Home-service owners identifying scheduling among their most time-consuming daily tasks in Jobber's December 2025 US survey of 1,050 owners. Task-selection share, not the percentage of working hours spent scheduling or an error reduction caused by dispatch software.
Jobber 2026 Home Service Trends Report, December 2025 owner survey
Homeowners selecting a website or app as a preferred appointment-booking channel in Housecall Pro's customer-experience guide, based on a survey of over 400 homeowners. Phone was selected by 65%; channel percentages overlap. The guide does not disclose field dates or geography, so this is not a current national online-versus-phone majority.
Housecall Pro Customer Experience Guide, survey of 400+ homeowners
AI-adopting home-service owner respondents using AI for scheduling or dispatching crews in Jobber's December 2025 US survey. Overall sample: 1,050 owners; AI-user subgroup size undisclosed. Use-case share among adopters, not measured technician-utilization improvement.
Jobber 2026 Home Service Trends Report, December 2025 owner survey
Customer Experience & Retention
Consumers who read reviews to assess local businesses in BrightLocal's 2014 survey. Historical general-local-business finding, not a current homeowner-only measure of hiring home-service providers.
US homeowner respondents saying they would refer a home-service business after excellent service in Housecall Pro's October 23, 2025 survey of 1,040 household-maintenance decision-makers. Stated referral intention, not observed referrals, repeat bookings or an effect of online scheduling.
US home-service business owners identifying clear communication as something customers value during and after a job, in Jobber's December 2025 survey of 1,050 owners. Owner-reported customer priorities, not a homeowner survey or evidence that communication outweighs price.
Surveyed US homeowner decision-makers who said they would rehire the same business after excellent service, in Housecall Pro's October 23, 2025 survey of 1,040 adults. Stated intent, not an observed repeat rate or a measured effect of automated follow-up.
US home-service owner respondents identifying repeat customers as a top lead source in Jobber's December 2025 survey of 1,050 owners. Referrals were separately selected by 59%. Source-selection shares, not shares of all jobs, customer lifetime-value multipliers or a measured effect of maintenance reminders.
Jobber 2026 Home Service Trends Report, December 2025 owner survey
What the Data Tells Us
Angi modeled a $657 billion US home-services opportunity in 2022. Separately, Grand View Research forecast 16.7% global online on-demand growth for 2022-2030; these are different markets and measures.
Housecall Pro's October 2025 survey reports 97% of 1,040 US homeowner decision-makers saying response time influences hiring. Influence does not mean they always choose the first contractor to reply.
Jobber's December 2025 owner survey reports 20% replying to leads within an hour, with 11% among HVAC respondents. These are reported response times, not peak-season missed-call rates.
Housecall Pro reports that 41% of jobs booked online on its platform came in after hours. The observation window and sample size are not disclosed; this does not measure all industry bookings or incremental demand.
Jobber reports 52% of surveyed US owners using AI in daily operations and 29% of AI adopters using it for scheduling or dispatching. These use measures do not establish technician-utilization gains.
Jobber reports 59% of surveyed US owners naming repeat customers as a top lead source. Housecall Pro separately reports 68% intending to rehire after excellent service. Neither measures lifetime-value gains from maintenance reminders.
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