45 Mobile Booking Statistics and Consumer Trends (2026)

Of all online service bookings are now made from a mobile device.

Statista Digital Market Outlook

Of consumers have used their smartphone to book an appointment or reservation in the past year.

Google Consumer Insights

Of mobile bookings are made outside of traditional business hours (before 9 AM or after 5 PM).

Acuity Scheduling Industry Report

Of millennials and Gen Z prefer booking services on mobile over desktop.

McKinsey Digital Consumer Survey

Year-over-year increase in mobile appointment bookings since 2022.

Square Appointments Data

Of consumers say they would abandon a booking if the mobile experience is poor.

Google/Ipsos Mobile Experience Study

Of consumers have at least one booking or scheduling app on their phone.

App Annie Mobile Market Report

Of consumers prefer to book through a dedicated app rather than a mobile website.

Localytics Consumer App Survey

Higher repeat booking rate from app users compared to mobile web users.

Mindbody Consumer Fitness Report

Higher average spend per booking for consumers who use a business's app.

Popmenu Restaurant Technology Report

Of booking app users enable push notifications, improving engagement rates.

Airship Mobile Engagement Report

Of consumers say one-tap rebooking is a feature that keeps them using an app.

Vagaro Business Intelligence Report

Of consumers prefer to pay at the time of mobile booking rather than in person.

Square Payment Trends Report

Of mobile bookings include an integrated payment via Apple Pay, Google Pay, or stored card.

Worldpay Global Payments Report

Higher conversion rate when mobile booking includes one-tap payment options.

Stripe Conversion Study

Of consumers under 35 prefer contactless or mobile payment at time of booking.

Deloitte Digital Consumer Trends

Reduction in no-shows when payment is collected at mobile booking.

Vagaro Business Intelligence Report

Of mobile bookings that require phone payment follow-up are never completed.

Setmore Business Scheduling Report