How to Set Up a Waitlist to Fill Cancelled Appointments Instantly
Never lose revenue to last-minute cancellations again. Set up an automated waitlist that fills empty slots within minutes.
Start the GuideHow to Set Up a Waitlist to Fill Cancelled Appointments Instantly This step-by-step guide covers everything you need, from prerequisites to pro tips, so you can complete the process in 15 minutes or less. Browse all how-to guides.
What You Need Before Set Up a Waitlist
Make sure you have the following ready:
- Services and availability configured
- SMS or email notifications enabled
How to Set Up a Waitlist
6 steps · 15 minutes
Enable the waitlist feature
Go to Settings > Booking Rules and toggle on waitlists for the services you want.
Configure waitlist behavior
Set whether clients join the waitlist for a specific date, time range, or any available slot with their preferred provider.
Allow clients to set a range of acceptable times, it increases fill rates.
Set notification preferences
Choose whether waitlisted clients are notified by SMS, email, or both when a spot opens.
Define the claim window
Set how long a notified client has to claim the open slot before it goes to the next person in line.
Add the waitlist option to your booking page
When a time slot is full, show a 'Join Waitlist' button instead of disabling the slot.
Test the waitlist flow
Fill a slot, join the waitlist, cancel the original booking, and verify the waitlisted client is notified.
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This is not for you if you've already implemented the workflow. The walkthrough is for first-time setup. Skip if your team already has a working process.