How to Set Up WhatsApp Booking for Your Business
Let clients book appointments directly through WhatsApp, the messaging app they already use every day.
Start the GuideHow to Set Up WhatsApp Booking for Your Business This step-by-step guide covers everything you need, from prerequisites to pro tips, so you can complete the process in 30 minutes or less. Browse all how-to guides.
What You Need Before Set Up WhatsApp Booking
Make sure you have the following ready:
- A WhatsApp Business API account
- Booking page configured
- Message templates drafted
How to Set Up WhatsApp Booking
6 steps · 30 minutes
Connect your WhatsApp Business account
Link your WhatsApp Business API account to SchedulingKit from Settings > Integrations > WhatsApp.
Set up auto-reply with booking link
Create an automated reply that triggers when someone messages your WhatsApp number, including your booking link.
Use WhatsApp's quick-reply buttons to offer 'Book Now' and 'View Services' options.
Configure appointment confirmations via WhatsApp
Send booking confirmations, reminders, and follow-ups through WhatsApp in addition to email and SMS.
Create message templates
Design WhatsApp message templates for confirmations, reminders, and follow-ups. Submit them for WhatsApp approval.
Add a WhatsApp button to your website
Place a WhatsApp chat button on your website so visitors can start a conversation and book with one tap.
Test the complete flow
Send a message to your WhatsApp number, receive the auto-reply, book through the link, and verify the confirmation arrives on WhatsApp.
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When this isn't for you
This is not for you if you've already implemented the workflow. The walkthrough is for first-time setup. Skip if your team already has a working process.