How to Set Up WhatsApp Booking for Your Business
How to set up WhatsApp booking for your business: put your booking link in your WhatsApp Business profile, greeting message, and quick replies so clients who message you can book in a tap, while confirmations and reminders still go out by email and SMS.
Start the GuideHow to Set Up WhatsApp Booking for Your Business This step-by-step guide covers everything you need, from prerequisites to pro tips, so you can complete the process in 30 minutes or less. Browse all how-to guides.
What You Need Before Set Up WhatsApp Booking
Make sure you have the following ready:
- A WhatsApp Business account
- Booking page configured
- Message templates drafted
How to Set Up WhatsApp Booking
6 steps · 30 minutes
Set up your WhatsApp Business account
Install the WhatsApp Business app (or use the WhatsApp Business API through a provider) and add your SchedulingKit booking link to your business profile. SchedulingKit does not have a native WhatsApp integration; WhatsApp is where clients find your link.
Set up auto-reply with booking link
In the WhatsApp Business app, set a greeting message and an away message that include your booking link, so anyone who messages you gets it straight away.
Save quick replies such as "/book" with your booking link and "/prices" with your service menu so staff can answer in seconds.
Keep confirmations on email and SMS
SchedulingKit sends booking confirmations and reminders by email, and by SMS on the Standard plan and above to clients who opt in. It does not send them through WhatsApp; any WhatsApp follow-ups are messages you send yourself.
Create message templates
Write short WhatsApp messages for the follow-ups you send yourself, such as a friendly reminder or a thank-you, and save them as quick replies. If you use the WhatsApp Business API through a provider, business-initiated templates need WhatsApp approval first.
Add a WhatsApp button to your website
Place a WhatsApp chat button on your website so visitors can start a conversation and book with one tap.
Test the complete flow
Send a message to your WhatsApp number, receive the auto-reply, book through the link, and verify the confirmation arrives by email (and SMS if you opted in).
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When this isn't for you
This is not for you if you've already implemented the workflow. The walkthrough is for first-time setup. Skip if your team already has a working process.