40 Healthcare Scheduling Statistics (2026)

Average wait time for a new patient appointment in the U.S.

Merritt Hawkins Physician Wait Time Survey

Of patients have left a provider due to long wait times for appointments.

Vitals Patient Experience Survey

Of patients say scheduling convenience matters more than provider reputation.

NexHealth Patient Preferences

Of patients prefer providers who offer same-day or next-day appointments.

Press Ganey Patient Experience

Average time patients spend on hold when calling to schedule.

West Corporation Healthcare Data

Of patients have abandoned a scheduling attempt due to difficulty.

Accenture Healthcare Survey

Of healthcare staff time is spent on scheduling-related tasks.

MGMA Operational Report

Annual cost of no-shows to the U.S. healthcare system.

SCI Solutions

Average no-show rate for healthcare appointments.

BMC Health Services Research

Annual revenue loss per physician due to no-shows.

Healthcare Finance News

Average number of phone calls to successfully schedule one appointment.

West Corporation Call Data

Of scheduling staff say their systems are outdated.

KLAS Healthcare IT Report

Of patients want appointment reminders via text.

Solutionreach Patient Survey

Of patients want the ability to reschedule online.

Zocdoc Patient Experience

Of patients expect digital communication from their healthcare provider.

KLAS Digital Patient Engagement

Of millennials would switch doctors for one with a patient portal.

Accenture Millennial Health

Of patients say poor scheduling experience affects their view of care quality.

Press Ganey Patient Survey