24 Telehealth & Virtual Care Statistics (2026)
Telehealth includes different forms of remote care, and its use varies by clinical setting. This collection distinguishes market forecasts, hospital adoption surveys, patient preferences and comparative clinical studies. These sources do not establish universal revenue gains, visit completion or booking behavior for every practice.
Collection updated: October 2026
24 Telehealth & Virtual Care Statistics (2026) reveal key trends in scheduling and appointment management. This collection contains 24 data points. Check each source's population, reporting period and methodology before applying a figure to your business; forecasts and vendor case studies are not general industry results.
Table of Contents
Telehealth Market & Adoption
Projected global telehealth market revenue in 2026 in Fortune Business Insights' September 2026 report. Publisher forecast covering products and services, not observed spending or the size of video consultations alone.
Projected global telehealth market compound annual growth for 2026-2034 in Fortune Business Insights' forecast. This is a publisher estimate, not an observed annual growth rate or a forecast ending in 2030.
Hospitals offering telehealth in the 2022 AHA Annual Survey analysis. Services could be offered by the hospital, its health system or a joint venture.
Medicare fee-for-service beneficiaries receiving telehealth-eligible services who used at least one telehealth service in 2024: 6,748,365 of 27,358,732, rounded by CMS. Includes audio-only services. A beneficiary utilization share, not the percentage of all outpatient visits; claims received by February 11, 2026 remain preliminary.
CMS Medicare Telehealth Trends Report, March 2026, pages 3 and 5
Telehealth users who said they probably or definitely would use it again in J.D. Power's June-July 2022 US study of 4,306 healthcare customers with past-year telehealth experience. Stated intention, not observed continued use.
Medical-group leaders reporting higher telehealth volume in 2025 than the same period in 2024 in MGMA's July 22, 2025 poll of 270 respondents. Another 28% reported unchanged volume and 39% lower volume; 13% did not offer telehealth and 3% were unsure. This is reported historical volume, not plans to expand in 2026.
Patient Preferences
US healthcare consumers who had either booked a medical appointment online or would do so if available, in Eliciting Insights' 2023 report. Survey of 384 adults over 18 who saw a provider in the prior year; field dates undisclosed. General medical appointment interest/use, not telehealth-specific preference.
Preferred virtual follow-up after an in-person visit in Doximity's October 2024 survey of 2,400 US adults. Half the sample had chronic illness; findings are not population-representative.
US consumers willing to switch doctors to obtain virtual visit options in Deloitte's July 2024 survey of more than 2,000 people. This measures willingness to obtain virtual visits, not a switch specifically caused by telehealth scheduling.
Respondents citing convenience as a reason for telehealth use in J.D. Power's 2022 US study of 4,306 past-year users. It was the leading reason, but this is not an 83% KLAS result.
Would wait one to three days to see their current doctor rather than a new doctor immediately, in Doximity's November 2021 survey of 2,000 US adults. Half reported chronic illness. Stated access preference, not an evening/weekend slot preference or population-representative estimate.
Doximity State of Telemedicine, February 2022, pages 15 and 21
Preferred a call or text when their doctor was ready rather than waiting in a virtual waiting room, in Doximity's November 2021 survey of 2,000 US adults. Half reported chronic illness. This concerns visit readiness, not booking-confirmation expectations.
Doximity State of Telemedicine, February 2022, pages 15 and 21
Telehealth Revenue & Efficiency
Reported mean monthly revenue increase from $274,134 to $402,469 in a four-clinic private pediatric practice in central Louisiana, comparing 12 months before and after telehealth adoption. Expenses rose 44.03%. Measurement years were not disclosed; one uncontrolled case study, not a general causal revenue gain.
Pooled odds of non-attendance for telehealth versus in-person care in a 2025 meta-analysis of 45 retrospective healthcare cohorts. Heterogeneity was high; this is an odds ratio, not a universal 40% reduction in the no-show rate.
Average provider reimbursement for new-patient telehealth evaluation and management visits in 2020 in Trilliant Health's blended commercial claims analysis. Includes plan and patient responsibility. Historical, narrowly defined reimbursement, not a current CMS average across all telehealth visits.
Trilliant Health 2022 Telehealth Trends Report, printed page 36
Share of physician telemedicine users surveyed by Doximity in August 2024 who reported being able to serve more patients per day. The survey included 1,171 physicians across ten specialties; this is a respondent share, not a measured 31% increase in daily patient volume.
Median video versus in-person visit duration in a trial of early palliative care for 1,250 adults with advanced lung cancer across 22 US institutions. This is a specific clinical comparison, not a universal average of 15 minutes for telehealth versus 22 in person.
Non-attendance among visits classified as video in a study of 23 New York City Health + Hospitals adult primary-care clinics, November 2019-August 2021. Telephone non-attendance was 25.7% and in-person 26.5%, across 1,219,781 scheduled visits. One safety-net system, with modality classification using scheduled type and completed-visit billing codes; not a universal telehealth completion rate.
Telehealth Scheduling Patterns
Share of 2,178,440 eligible portal-scheduled primary-care visits selected as telephone or video at Kaiser Permanente Northern California, January 2016-May 2018. All included visits were booked through the portal; this is modality mix, not the share of all telehealth appointments booked online. Routine physicals and visits within seven days of prior encounters were excluded.
Preferred virtual visits for same-day, non-emergency appointments in Doximity's October 2024 survey of 2,400 US adults. Half reported chronic illness; the sample is not population-representative. This measures desired care modality, not same-day booking frequency or after-hours booking timestamps.
Mean scheduling-to-video-appointment time among patient-initiated portal bookings at Kaiser Permanente Northern California, January 2016-May 2018, in a study published in 2022. Across 2,178,440 eligible visits, telephone averaged 1.80 days, video 2.29 and in-person 3.52. Routine physicals and visits within seven days of prior encounters were excluded. Observational association, not a universal causal speed advantage.
Same-day share of scheduled telemedicine appointments across four quarters in two Pittsburgh pediatric primary-care practices, April 2020-March 2021 (5,178 appointments). This is same-day booking in a specific pediatric setting, not a universal same-day-or-next-day rate.
Physician telemedicine users who viewed virtual care as a complement to, or occasional replacement for, in-person care in Doximity's August 2024 survey of 1,171 physicians across ten specialties. This concerns clinical use of hybrid care, not patients' preference for one unified booking system.
Provider survey respondents who reported that they or their patient had connectivity or technology-setup difficulties in Zocdoc's June 2022 healthcare-experience report. The publisher summary does not disclose the survey sample size. This measures reported technology difficulties, not scheduling integration ranked as the top challenge.
What the Data Tells Us
Fortune Business Insights projects a $219.31 billion global telehealth market in 2026 and 24.60% annual compound growth through 2034. These are publisher forecasts.
In J.D. Power's 2022 US survey of past-year users, 94% intended to use telehealth again; stated intention does not prove permanent demand.
A 2025 meta-analysis found pooled non-attendance odds of 0.61 for telehealth versus in-person care, with high heterogeneity. A separate NYC safety-net study found video non-attendance of 35.6%, compared with 25.7% for telephone and 26.5% in person, showing results vary by modality and setting.
Nearly one-third of Doximity's surveyed physician telemedicine users in August 2024 reported serving more patients per day. This is a share of respondents, not a 31% volume increase. A separate four-clinic Louisiana pediatric case reported 46.81% higher monthly revenue and 44.03% higher expenses after adoption; it does not establish a general causal effect.
Zocdoc's 2022 provider survey found 58% reported connectivity or technology-setup difficulties; its public summary does not disclose sample size. This does not rank scheduling integration as the top challenge. Eliciting Insights found 95% of 384 surveyed adults had used or would use online medical scheduling; the measure is not specific to telehealth.
In a 2016-2018 Kaiser study, 14% of eligible portal-scheduled primary-care visits were telephone or video. Doximity separately found 27% preferred virtual care for same-day non-emergency appointments. Neither measures the share of all telehealth bookings made online or after hours.
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