AI Chatbot Welcome Message Template
Template for configuring your AI chatbot's greeting message for different business types.
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WELCOME MESSAGE ā General Service Business:
Hi there! š Welcome to {{business_name}}.
I'm your virtual assistant and I can help you:
ā¢ Book an appointment instantly
ā¢ Check available times
ā¢ Learn about our services
ā¢ Answer common questions
What can I help you with today?
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WELCOME MESSAGE ā Medical/Dental Practice:
Welcome to {{business_name}}! I'm here to help you with scheduling and general questions.
I can assist you with:
ā¢ Scheduling a new patient appointment
ā¢ Finding the next available opening
ā¢ Office hours and directions
ā¢ Insurance and billing questions
How can I help you today?
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WELCOME MESSAGE ā Salon/Spa:
Hey there! āØ Welcome to {{business_name}}.
Looking to book a service? I can help!
ā¢ Browse our services and pricing
ā¢ Book with your favorite stylist
ā¢ Check today's availability
ā¢ Reschedule an existing appointment
What are you looking for?
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WELCOME MESSAGE ā Home Services:
Welcome to {{business_name}}! Need a quote or want to schedule a service visit?
I can help you:
ā¢ Get a free estimate
ā¢ Schedule a service call
ā¢ Check our service area
ā¢ Learn about our guarantees
What do you need help with?How to Use This Template
Copy the Template
Click the copy button above to copy to clipboard
Replace Variables
Swap {{variables}} with your business info
Send or Automate
Use manually or automate with SchedulingKit
Variables to Replace
{{business_name}}{{service_type}}{{phone}}{{booking_link}}š” Pro Tips
Keep the greeting under 3 sentences before offering options
Include 3-4 clear action items the bot can help with
Match the tone to your brand ā formal for medical, casual for salons
Test different greetings and track which gets more engagement
Perfect For
When to Use This Template
Configure this as your AI chatbot's default greeting message on your website. Update it seasonally or when you launch new services. For email-based communication, use the New Client Welcome Email template instead.
ā Best Practices
Offer a quick-book option within the first reply so eager visitors can schedule without a conversation
Include a "talk to a human" fallback option so visitors never feel trapped in a bot loop
Personalize the greeting by time of day (good morning/afternoon/evening) for a natural feel
Set different welcome messages for returning visitors vs first-time visitors if your platform supports it
ā ļø Common Mistakes to Avoid
Writing a greeting that is too long ā visitors abandon walls of text before reading the options
Not including a direct booking action, forcing visitors to ask multiple questions before they can schedule
Using generic corporate language instead of matching the brand voice your clients already know
Frequently Asked Questions
How long should a chatbot welcome message be?
Keep it to 2-3 short sentences plus 3-4 bullet point options. Visitors should be able to scan the entire message in under 5 seconds without scrolling.
Should I use emojis in my chatbot greeting?
It depends on your brand. Salons, fitness studios, and casual businesses benefit from emojis. Medical practices, law firms, and financial services should keep it professional and emoji-free.
Can I use different greetings for different pages?
Yes, and you should. A visitor on your pricing page has different intent than one on your homepage. Tailor the greeting to match the page context for higher engagement.
Explore More Resources
Further Reading
- HubSpot: Free Business Templates ā Curated collection of professional business templates.
- SCORE: Technology Resources ā Free mentoring and guides for small businesses.
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