Service Business Intake Form Template
Detailed intake form for service businesses (contractors, cleaners, etc.).
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SERVICE REQUEST INTAKE FORM
{{business_name}}
āāā CLIENT INFORMATION āāā
Full Name: _______________
Phone: _______________
Email: _______________
Preferred Contact: ā Phone ā Email ā Text
āāā SERVICE LOCATION āāā
Address: _______________
City/State/ZIP: _______________
Property Type: ā House ā Apartment ā Condo ā Commercial
Approx. Square Footage: _______________
Number of Rooms/Areas: _______________
āāā ACCESS & ENTRY āāā
Will someone be home? ā Yes ā No
Entry method if not home:
ā Lockbox (code: _________)
ā Key under mat
ā Garage code (code: _________)
ā Building manager will let in
ā Other: _______________
Parking available? ā Yes ā Street only ā Permit needed
Gate code (if applicable): _______________
Pets on premises? ā No ā Dog ā Cat ā Other: ________
Pet instructions: _______________
āāā SERVICE DETAILS āāā
Service Requested: _______________
Describe the work needed:
_______________________________________________
_______________________________________________
Urgency: ā Routine ā Soon (within a week) ā Urgent (24-48hrs) ā Emergency
Preferred Date: _______________
Preferred Time: ā Morning (8-12) ā Afternoon (12-5) ā No preference
Have you had this service before? ā Yes ā No
If yes, any issues to note: _______________
āāā PHOTOS āāā
Please attach photos of the area/issue (if applicable):
[Upload area]
āāā BUDGET & AUTHORIZATION āāā
Budget range: ā Under $200 ā $200-500 ā $500-1000 ā $1000+ ā Need estimate
Authorization to proceed if under $___: ā Yes ā Contact me first
āāā POLICIES āāā
ā I agree to the cancellation policy ({{notice_period}} notice required)
ā I authorize entry to my property for the requested service
ā I consent to receive appointment reminders via text
Signature: _______________ Date: _______________How to Use This Template
Copy the Template
Click the copy button above to copy to clipboard
Replace Variables
Swap {{variables}} with your business info
Send or Automate
Use manually or automate with SchedulingKit
Variables to Replace
{{business_name}}{{notice_period}}š” Pro Tips
Make the photo upload prominent ā pictures reduce misquotes by over 40%
Include conditional sections that show or hide based on service type
Send the form link immediately after initial contact
Pre-fill any information you already have from the booking
Perfect For
When to Use This Template
Send to clients immediately after they request a service quote or book an initial visit. For returning clients, pre-fill their property information and only ask for the new service details.
ā Best Practices
Include a photo upload section ā a picture of the problem area dramatically improves quote accuracy and technician preparation
Add property access details (lockbox codes, gate codes, pet info) to avoid wasted trips and rescheduling
Set a spending authorization threshold so technicians can handle minor additional work without delaying for approval
ā ļø Common Mistakes to Avoid
Not asking about property access, which leads to wasted trips when the technician cannot get in
Skipping the photo upload option, forcing technicians to arrive blind and then need a return visit
Making every field required when some fields only apply to certain service types
Frequently Asked Questions
Should I require photos on the intake form?
Make photos optional but strongly encouraged. Add helper text like "Photos help us give you a more accurate quote and arrive prepared." Most clients will upload when prompted.
How do I handle intake for repeat clients?
Pre-fill their property details and access information from previous visits. Only ask them to confirm the information is current and describe the new service request.
What is a spending authorization threshold?
It is a pre-approved dollar amount the client agrees to. If the technician discovers additional work under that amount, they can proceed without calling for approval, saving time for everyone.
Explore More Resources
Further Reading
- HubSpot: Free Business Templates ā Curated collection of professional business templates.
- SCORE: Technology Resources ā Free mentoring and guides for small businesses.
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