SchedulingKit
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sms Template

WhatsApp Booking Message Template

Message templates for booking confirmations and reminders via WhatsApp.

Template Preview

BOOKING CONFIRMATION:
Hi {{client_name}}! āœ… Your appointment is confirmed:

šŸ“… {{date}}
ā° {{time}}
šŸ“ {{location}}
šŸ’‡ {{service_name}}

Save this message for your records!
Need to change? Tap here: {{reschedule_link}}

— {{business_name}}

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24-HOUR REMINDER:
Hi {{client_name}} šŸ‘‹ Quick reminder about tomorrow:

šŸ“… {{date}} at {{time}}
šŸ“ {{location}}

Reply āœ… to confirm or šŸ”„ to reschedule.

See you soon! — {{business_name}}

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2-HOUR REMINDER:
{{client_name}}, your appointment is in 2 hours! ā°

šŸ“ {{location}}
šŸ—“ļø {{service_name}} at {{time}}

On your way? See you there! šŸ™Œ
— {{business_name}}

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RESCHEDULE REQUEST:
Hi {{client_name}}, we need to reschedule your {{service_name}} on {{date}}.

New times available:
1ļøāƒ£ {{option_1}}
2ļøāƒ£ {{option_2}}
3ļøāƒ£ {{option_3}}

Reply with 1, 2, or 3 to rebook. Sorry for the inconvenience! šŸ™
— {{business_name}}

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POST-APPOINTMENT FOLLOW-UP:
Hi {{client_name}}! Thanks for visiting us today 😊

How was your experience? Reply with:
⭐⭐⭐⭐⭐ (1-5 stars)

Book your next visit: {{booking_link}}
— {{business_name}}

How to Use This Template

1

Copy the Template

Click the copy button above to copy to clipboard

2

Replace Variables

Swap {{variables}} with your business info

3

Send or Automate

Use manually or automate with SchedulingKit

Variables to Replace

{{client_name}}{{date}}{{time}}{{location}}{{service_name}}{{reschedule_link}}{{booking_link}}{{business_name}}{{option_1}}{{option_2}}{{option_3}}

šŸ’” Pro Tips

Use emojis naturally but do not overdo it — 2-3 per message is the sweet spot

Keep messages conversational since WhatsApp is a personal channel

Include reply-based actions (reply 1, 2, 3) for easy interaction

Send reminders during business hours in the client's timezone

Perfect For

International client communicationMarkets where WhatsApp is primaryHigh open-rate remindersConversational bookingClient engagement

When to Use This Template

šŸŽÆ

Use WhatsApp messages as your primary or secondary reminder channel, especially for international clients or markets where WhatsApp is dominant. For North American audiences where SMS is more common, use the SMS Reminder templates.

āœ… Best Practices

Register your WhatsApp Business API templates for pre-approval to avoid delivery issues

Use reply-based options (1, 2, 3) instead of links when possible — they feel more natural on WhatsApp

Include your business name at the end of every message so clients always know who is messaging them

āš ļø Common Mistakes to Avoid

Sending WhatsApp messages outside business hours, which feels intrusive on a personal messaging app

Using overly formal language that feels out of place on WhatsApp — keep it conversational

Not getting opt-in consent before sending WhatsApp messages, which violates platform policies and local laws

Frequently Asked Questions

Do I need WhatsApp Business API to send these?

For automated messages at scale, yes. The WhatsApp Business API allows template-based messaging. For manual one-on-one messages, the free WhatsApp Business app works fine.

Are WhatsApp messages better than SMS for reminders?

In markets where WhatsApp is popular (Latin America, Europe, Asia, Africa), yes. WhatsApp has 98% open rates, supports rich media, and is free for clients. In North America, SMS is still more universal.

Can I send WhatsApp messages through SchedulingKit?

SchedulingKit supports WhatsApp integration for appointment reminders and confirmations. Connect your WhatsApp Business account in the integrations settings to enable it.

Further Reading

Automate This Template

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