WhatsApp Booking Message Template
Message templates for booking confirmations and reminders via WhatsApp.
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BOOKING CONFIRMATION:
Hi {{client_name}}! ā
Your appointment is confirmed:
š
{{date}}
ā° {{time}}
š {{location}}
š {{service_name}}
Save this message for your records!
Need to change? Tap here: {{reschedule_link}}
ā {{business_name}}
---
24-HOUR REMINDER:
Hi {{client_name}} š Quick reminder about tomorrow:
š
{{date}} at {{time}}
š {{location}}
Reply ā
to confirm or š to reschedule.
See you soon! ā {{business_name}}
---
2-HOUR REMINDER:
{{client_name}}, your appointment is in 2 hours! ā°
š {{location}}
šļø {{service_name}} at {{time}}
On your way? See you there! š
ā {{business_name}}
---
RESCHEDULE REQUEST:
Hi {{client_name}}, we need to reschedule your {{service_name}} on {{date}}.
New times available:
1ļøā£ {{option_1}}
2ļøā£ {{option_2}}
3ļøā£ {{option_3}}
Reply with 1, 2, or 3 to rebook. Sorry for the inconvenience! š
ā {{business_name}}
---
POST-APPOINTMENT FOLLOW-UP:
Hi {{client_name}}! Thanks for visiting us today š
How was your experience? Reply with:
āāāāā (1-5 stars)
Book your next visit: {{booking_link}}
ā {{business_name}}How to Use This Template
Copy the Template
Click the copy button above to copy to clipboard
Replace Variables
Swap {{variables}} with your business info
Send or Automate
Use manually or automate with SchedulingKit
Variables to Replace
{{client_name}}{{date}}{{time}}{{location}}{{service_name}}{{reschedule_link}}{{booking_link}}{{business_name}}{{option_1}}{{option_2}}{{option_3}}š” Pro Tips
Use emojis naturally but do not overdo it ā 2-3 per message is the sweet spot
Keep messages conversational since WhatsApp is a personal channel
Include reply-based actions (reply 1, 2, 3) for easy interaction
Send reminders during business hours in the client's timezone
Perfect For
When to Use This Template
Use WhatsApp messages as your primary or secondary reminder channel, especially for international clients or markets where WhatsApp is dominant. For North American audiences where SMS is more common, use the SMS Reminder templates.
ā Best Practices
Register your WhatsApp Business API templates for pre-approval to avoid delivery issues
Use reply-based options (1, 2, 3) instead of links when possible ā they feel more natural on WhatsApp
Include your business name at the end of every message so clients always know who is messaging them
ā ļø Common Mistakes to Avoid
Sending WhatsApp messages outside business hours, which feels intrusive on a personal messaging app
Using overly formal language that feels out of place on WhatsApp ā keep it conversational
Not getting opt-in consent before sending WhatsApp messages, which violates platform policies and local laws
Frequently Asked Questions
Do I need WhatsApp Business API to send these?
For automated messages at scale, yes. The WhatsApp Business API allows template-based messaging. For manual one-on-one messages, the free WhatsApp Business app works fine.
Are WhatsApp messages better than SMS for reminders?
In markets where WhatsApp is popular (Latin America, Europe, Asia, Africa), yes. WhatsApp has 98% open rates, supports rich media, and is free for clients. In North America, SMS is still more universal.
Can I send WhatsApp messages through SchedulingKit?
SchedulingKit supports WhatsApp integration for appointment reminders and confirmations. Connect your WhatsApp Business account in the integrations settings to enable it.
Explore More Resources
Further Reading
- HubSpot: Free Business Templates ā Curated collection of professional business templates.
- SCORE: Technology Resources ā Free mentoring and guides for small businesses.
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