Protect Your Revenue with Upfront Deposits and No-Show Fees
SchedulingKit's Deposits & Cancellation Fees feature lets you require a financial commitment at the time of booking.
Set a deposit amount, fixed or percentage, for each service type, collected via Stripe at checkout. Define your cancellation policy: full refund if cancelled 48 hours before, deposit forfeited if cancelled within 24 hours, and an additional no-show fee if the client doesn't appear. Clients see the policy clearly before booking, setting expectations upfront. For service businesses that lose revenue to late cancellations and no-shows, deposits dramatically improve attendance rates. Businesses using deposits report 40–60% fewer no-shows compared to free booking. The system handles refund processing, fee collection, and receipt generation automatically.
Collect deposits at booking and charge cancellation or no-show fees to reduce last-minute dropouts and protect your time. Explore All Features.
Why Deposits & Cancellation Fees Matters
Collect deposits at booking and charge cancellation or no-show fees to reduce last-minute dropouts and protect your time. SchedulingKit's Deposits & Cancellation Fees feature lets you require a financial commitment at the time of booking. Set a deposit amount, fixed or percentage, for each service type, collected via Stripe at checkout. Define your cancellation policy: full refund if cancelled 48 hours before, deposit forfeited if cancelled within 24 hours, and an additional no-show fee if the client doesn't appear. Clients see the policy clearly before booking, setting expectations upfront. For service businesses that lose revenue to late cancellations and no-shows, deposits dramatically improve attendance rates. Businesses using deposits report 40–60% fewer no-shows compared to free booking. The system handles refund processing, fee collection, and receipt generation automatically.
As part of SchedulingKit's scheduling platform, deposits & cancellation fees integrates with your existing calendar, notification, and client management workflows. Changes propagate instantly, keeping every part of your system in sync.
Deposits & Cancellation Fees Capabilities
Key Features
Deposits & Cancellation Fees Use Cases
How It Works
How It Works
Deposits & Cancellation Fees — SchedulingKit
Deposits at Booking
Require a deposit when clients book. Set the amount per service, $25 flat, 50% of the price, or full prepayment. Collected securely via Stripe.
Deposits at Booking
Cancellation Policy Engine
Define your cancellation rules: free cancellation before 48 hours, deposit forfeited within 24 hours, additional fee for no-shows. Clients see the policy before confirming.
Cancellation Policy Engine
Automatic Fee Collection
When a client no-shows or cancels inside your policy window, the fee is charged automatically to their card on file. No awkward conversations.
Automatic Fee Collection
Refund Automation
Cancellations outside the policy window trigger automatic refunds. Inside the window, deposits are retained per your rules. All transactions are logged and receipted.
Refund Automation
Deposits & Cancellation Fees Best Practices
Learn more
- 1
Set deposits at 25–50% of the service price, enough to deter no-shows but low enough to not scare off new clients.
- 2
Display your cancellation policy clearly on the booking page so there are no surprises and fewer disputes.
- 3
Offer a grace period (e.g., 24–48 hours before appointment) for free cancellation to maintain goodwill.
- 4
Automate no-show fee collection so your team doesn't have to chase clients for payment after a missed appointment.
Frequently Asked Questions
Deposits & Cancellation Fees
Further Reading
- G2: Appointment Scheduling Reviews — Peer-reviewed ratings of scheduling tools.
- Capterra: Scheduling Software Reviews — Compare features and pricing across platforms.
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