Appointment SMS reminders and confirmations
SchedulingKit can text clients when they book, before their appointment, and when a booking is cancelled or rescheduled. You set the reminder timing per service and edit each message, and texts only go to clients who tick the SMS consent box when booking.
How the connection works
SMS is built in, with no separate account to connect. Turn on the SMS messages you want in Settings → Notifications, set reminder timing on each service, and clients who opt in on the booking form receive texts. SMS is included on the Standard plan and above, with monthly credits per seat.
Features
Why Connect SMS Notifications?
Reach clients on their phones before the appointment
Reschedule and cancel links in the text make changes easy
Only clients who've agreed to texts receive them
How It Works
Choose your messages
In Settings → Notifications, turn on Booking Confirmation, Reminder, Cancelled and Rescheduled SMS as needed and edit the wording.
Set reminder timing
On each service, open SMS Reminders and add one or more reminders in minutes, hours or days before the appointment.
Clients opt in
Clients tick the SMS consent box on the booking form to receive texts.
Texts go out
Reminders are scheduled when the booking is made and skipped if it's cancelled.
SMS Notifications workflows
Replies and two-way texting
Reminder and confirmation texts are one-way notifications. There's no shared inbox where your staff reply to clients by SMS. Automated AI replies to incoming texts are part of the separate AI receptionist add-on, not SMS reminders.
Reminders that reduce no-shows
Add one or more reminders per service at the times that suit your clients, for example a day before and an hour before. Include the {reschedule_link} and {cancel_link} merge tags so clients can move the appointment instead of skipping it. Results vary by business, so SchedulingKit doesn't promise a specific no-show reduction.
Review requests
SchedulingKit's automatic review requests are sent by email. If you'd rather text clients after an appointment, create a Workflow that sends an SMS after the event and include your review link. There's no connector that collects Google, Yelp or Facebook reviews.
What the SMS Notifications integration doesn't do
- Texts only go to clients who opt in on the booking form.
- One-way notifications; no shared staff SMS inbox.
- Messages are limited to 320 characters.
- Included on Standard and above: 100 credits per seat per month on Standard, 250 on Pro, 500 on Business. Extra credits are available as an add-on (500 for $10).
Frequently Asked Questions
Technical Details
Delivery
Sent through SchedulingKit's Twilio-based SMS service.
Timing
Reminders are scheduled when the booking is made; cancelled bookings are skipped.
Plan
Standard and above, with monthly credits per seat.
Further Reading
- G2: Appointment Scheduling Reviews — Independent reviews and comparisons.
- Zapier: Best Scheduling Apps — Independent reviews and comparisons.
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