Business Hours Change Notice Email Template
Email template to notify clients of updated business hours with new schedule details and booking link.
This business hours change notice email template template helps you save time on repetitive client communication. Copy it, customize the variables for your business, and start using it today. Browse all scheduling templates.
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Subject: Updated Hours at {{business_name}} ā Starting {{effective_date}}
Hi {{client_name}},
We're updating our business hours starting {{effective_date}}. Here's what's changing:
āāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāā
š NEW HOURS (Starting {{effective_date}})
āāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāāā
Monday ā Friday: {{weekday_hours_new}}
Saturday: {{saturday_hours_new}}
Sunday: {{sunday_hours_new}}
PREVIOUS HOURS:
Monday ā Friday: {{weekday_hours_old}}
Saturday: {{saturday_hours_old}}
Sunday: {{sunday_hours_old}}
WHY THE CHANGE:
{{reason_for_change}}
š
NEED TO REBOOK?
If your regular appointment falls outside our new hours, book a new time here:
ā {{booking_link}}
Questions? Reach us at {{phone}} or reply to this email.
Thank you for your understanding!
Best,
{{business_name}}How to Use This Template
Copy the Template
Click the copy button above to copy to clipboard
Replace Variables
Swap {{variables}} with your business info
Send or Automate
Use manually or automate with SchedulingKit
Variables to Replace
{{client_name}}{{business_name}}{{effective_date}}{{weekday_hours_new}}{{saturday_hours_new}}{{sunday_hours_new}}{{weekday_hours_old}}{{saturday_hours_old}}{{sunday_hours_old}}{{reason_for_change}}{{booking_link}}{{phone}}š” Pro Tips
Send 2-3 weeks before the change takes effect
Show old and new hours side by side for easy comparison
Include a rebooking link for clients whose regular slot is affected
Update your Google Business profile and website at the same time
Perfect For
When to Use This Template
Send 2-3 weeks before the new hours take effect. Send a reminder 2-3 days before the change.
ā Best Practices
Frame the change positively ā even reductions can be positioned as "focused availability" or "enhanced service hours"
Proactively identify and contact clients whose existing bookings fall outside the new hours
Update all online listings (Google, Yelp, Facebook) simultaneously with the email announcement
Include the reason for the change ā transparency builds understanding and reduces frustration
ā ļø Common Mistakes to Avoid
Changing hours without notifying clients, leading to confused arrivals and angry calls
Not updating Google Business and other online listings to match the new hours
Failing to identify and rebook clients whose appointments fall outside the new schedule
Not providing a reason for the change, which can feel dismissive to clients
Frequently Asked Questions
How far in advance should I notify clients of a hours change?
Two to three weeks minimum. If the change significantly reduces availability (e.g., dropping a day), consider 4 weeks. The more disruptive the change, the more notice needed.
Should I update my website first or send the email first?
Update both on the same day. If you must stagger, update the website first so clients who check after receiving the email see consistent information.
Explore More Resources
Further Reading
- HubSpot: Free Business Templates ā Curated collection of professional business templates.
- SCORE: Technology Resources ā Free mentoring and guides for small businesses.
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