Cliniko Review
A well-established practice management platform for allied health, but is it the right fit for every practice?
Cliniko is worth evaluating for allied-health practices needing clinical notes, treatment histories and telehealth alongside booking. USD $45/month covers one practitioner; higher practitioner bands add cost, and SMS is separately charged. The 30-day trial can help assess fit, but telehealth requires a card during the trial and entered cards are billed at trial end unless cancelled. Connected apps extend AI and marketing functions, so assess the required integrations rather than assuming all such workflows are unavailable. Clinical compliance also depends on your clinic's agreements, settings and procedures. It scores 4.2/5 overall, with a 4/5 for ease of use and 4.4/5 for features. Visit Cliniko's official site →
Cliniko Overview
Cliniko is a practice management platform founded in 2011 in Melbourne, Australia, which reports more than 65,000 healthcare professionals and use in more than 95 countries. It's popular with physiotherapists, chiropractors, osteopaths, podiatrists, psychologists, and massage therapists. Cliniko combines online booking, clinical notes with customizable templates, treatment histories, patient communication (SMS and email), invoicing, reporting, and telehealth in one system. Cliniko states HIPAA and GDPR compliance and provides compliance tools, a DPA and a BAA on request; clinics still need appropriate agreements, configuration and procedures. It has a documented API. Pricing starts at USD $45/month for one practitioner and scales by practitioner count. SMS costs USD $0.10/message. There is no general ongoing Free plan; registered charities and educational institutions can request free access.
Cliniko Rating Breakdown
How Cliniko scores across key categories
How We Rate
These are SchedulingKit's editorial scores for usability, features, pricing and support. Read the written strengths, limitations and plan details alongside each score. The documentation review behind the fact corrections does not establish hands-on testing or measured support response times.
Cliniko Pros & Cons
Pros
- Excellent clinical notes with customizable SOAP and treatment templates
- Comprehensive treatment history tracking across patient visits
- Vendor-stated HIPAA/GDPR compliance with supporting tools and agreements; clinic responsibilities still apply
- Built-in telehealth for virtual consultations
- Well-documented API for custom integrations and third-party connections
- Strong international presence with multi-currency and multi-timezone support
Cons
- No general ongoing Free plan; USD $45/month for one practitioner, with charity/education exceptions
- Pricing scales steeply ($95/mo for 2-5 practitioners, $145/mo for 6-8)
- Designed specifically for allied health, limited use for non-clinical businesses
- Native inbound AI receptionist capability is not established here; connected apps include AI and front-desk automation
- Interface can feel clinical and complex for simple scheduling needs
- Marketing and front-desk automation can use connected apps; confirm delivery, fees and data permissions
Cliniko Key Features
Clinical Notes & Templates
Create and customize clinical note templates including SOAP notes, treatment records, and assessment forms tailored to your practice type. During a trial, assess how note templates affect staff documentation time and patient workflows; an improvement within 30 days is not guaranteed.
Treatment Histories
Track complete patient treatment histories across visits, with attachments, letters, and progress tracking in a unified patient record.
Online Booking
Patient-facing booking pages with availability display, appointment type selection, and automated confirmation emails.
Telehealth
Built-in video consultation support for virtual appointments without needing a third-party platform.
API Access
A well-documented REST API that enables custom integrations, reporting tools, and connections with third-party health systems.
Cliniko Pricing (2026)
Current pricing tiers and what's included
Solo
USD $45/mo
- 1 practitioner
- Online booking
- Clinical notes
- Email communication; SMS $0.10/message extra
- Telehealth
- Invoicing
Team (2-5)
USD $95/mo
- 2-5 practitioners
- All Solo features
- Team scheduling
- Shared patient records
Team (6-8)
USD $145/mo
- 6-8 practitioners
- All Team features
- Reporting included at every practitioner count
Larger Teams
USD $195-$395/mo
- 9-200 practitioners
- Support included at every practitioner count
- Full feature access
Who Is Cliniko For?
Best for:
Allied health practitioners (physiotherapists, chiropractors, osteopaths, psychologists, massage therapists) who need clinical documentation, treatment histories, and telehealth alongside appointment scheduling.
Not Ideal For
Non-clinical service businesses, solo practitioners on a tight budget, businesses needing AI-powered booking automation, or industries outside allied health looking for general-purpose scheduling.
Our Verdict
Cliniko is worth evaluating for allied-health practices needing clinical notes, treatment histories and telehealth alongside booking. USD $45/month covers one practitioner; higher practitioner bands add cost, and SMS is separately charged. The 30-day trial can help assess fit, but telehealth requires a card during the trial and entered cards are billed at trial end unless cancelled. Connected apps extend AI and marketing functions, so assess the required integrations rather than assuming all such workflows are unavailable. Clinical compliance also depends on your clinic's agreements, settings and procedures.
Consider SchedulingKit as an Alternative
Compare Cliniko and SchedulingKit against your required workflow. SchedulingKit Free includes one member, one event type, one calendar and 50 bookings per month; paid capabilities and AI add-ons have separate requirements.
More About Cliniko
Looking for a Cliniko alternative?
Explore SchedulingKit solutions built for your business:
Cliniko FAQs
Common questions about Cliniko
Looking for a Better Scheduling Solution?
Start with SchedulingKit's Free booking plan. AI features require a separate paid entitlement; review the current plan and usage terms.
No credit card required • Free forever plan available • Switch step by step