AI Receptionist for Medical Practices
An AI phone agent that handles patient scheduling, prescription refill requests, and appointment confirmations around the clock. Free your medical office staff from constant phone interruptions.
AI receptionist for medical practices uses voice AI to answer calls 24/7, book appointments through natural phone conversations, qualify leads, and route urgent calls — so your team focuses on clients, not answering phones. Powered by virtual assistant technology.
Common Phone Challenges for Medical Practices
How AI Receptionist Solves These for Medical Practices
Zero-Hold Scheduling
Every call is answered within two rings. The AI handles appointment scheduling, rescheduling, and cancellations conversationally — eliminating the hold times that frustrate patients and overload your front desk.
Prescription Refill Routing
Callers requesting refills provide their name, medication, pharmacy, and prescribing doctor. The AI packages this into a structured request sent directly to the clinical team's queue — no phone tag needed.
New Patient Onboarding by Phone
Collects demographics, insurance details, medical history highlights, and reason for visit during the first call. By the time the patient arrives, their chart is pre-populated and ready.
Intelligent After-Hours Triage
Uses symptom-based decision trees configured by your providers to route urgent matters to the on-call physician and schedule non-urgent requests for the next business day.
What's Included
Frequently Asked Questions
Is the AI receptionist GDPR and privacy compliant for medical data?
Yes. All patient data is encrypted in transit and at rest. The system is designed with healthcare privacy in mind, including GDPR compliance, data processing agreements, and configurable retention policies.
Can it handle multi-provider scheduling?
Absolutely. The AI knows each provider's schedule, specialties, and appointment types. It routes patients to the right provider based on their stated needs and the practice's routing rules.
How does it handle prescription refill requests?
It collects the patient's name, date of birth, medication name, dosage, pharmacy, and prescribing doctor, then sends a structured refill request to your clinical staff. No prescription decisions are made by the AI.
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