How to Cancel Cliniko
Canceling Cliniko can be done through your account settings. An administrator can cancel from Settings > Our clinic > Cliniko subscription. Cliniko offers a 30-day free trial, and paid subscriptions can be canceled at any time. Cancellation ends paid access immediately, even with time left in the billing cycle. Export patient data before canceling; the account then enters limited-access read-only status.
Quick Answer
To cancel Cliniko, go to app.cliniko.com and sign in with your email and password. Make sure you're logged in as the account owner, administrators can manage subscription cancellation. Then navigate to account settings, and export your patient data first. Cancellation timing depends on the provider and account; use the official help page to confirm when billing and access end. Cliniko states that partial billing periods are not refunded. Cancellation ends paid access immediately. The account enters a limited-access read-only state rather than continuing full access until renewal.
How to Cancel Cliniko
Follow these steps to cancel your Cliniko subscription
Log into your Cliniko account
Go to app.cliniko.com and sign in with your email and password. Make sure you're logged in as the account owner, administrators can manage subscription cancellation.
Navigate to Account Settings
Open Settings > Our clinic > Cliniko subscription to view your plan and cancellation controls.
Export your patient data first
As an administrator, open Settings > Data exports. Select the data type and Any time to Any time for a complete CSV export. Treatment notes can also be exported individually to PDF or together using a patient History report.
Cancel your subscription
Click Cancel Cliniko subscription, choose a cancellation reason, and select Confirm cancellation. The page refreshes with status Canceled.
Verify the canceled status
Save the Canceled subscription status for your records. Cliniko removes the stored payment card and applies no further subscription charges after cancellation.
Cliniko Refund Policy
Cliniko states that partial billing periods are not refunded. Cancellation ends paid access immediately. The account enters a limited-access read-only state rather than continuing full access until renewal.
Export Your Data First
Make sure to save your important data before canceling Cliniko
Export patient contacts through Settings > Data exports; choose the complete date range
Download any reports or analytics you want to keep from the Reports section
Screenshot or copy your appointment type settings (durations, prices, descriptions)
Note your practitioner schedule configurations for recreation in a new system
Save copies of any letter templates or communication templates you've customized
What Happens After You Cancel Cliniko
Your paid access ends immediately upon cancellation
Normal access to calendars, patient lists and treatment notes ends immediately; limited dashboard/settings/help access remains
Replace online booking links before cancellation so clients can reach your new booking page
Make a plan for pending SMS and email reminders before ending access to daily features
Arrange replacement telehealth links for upcoming appointments before canceling
Common Cancellation Issues
Can't find the cancellation option
An administrator can cancel under Settings > Our clinic > Cliniko subscription. Ask an administrator if your role does not expose this option.
Still being charged after canceling
Verify that subscription status reads Canceled. If another charge appears, contact Cliniko support with the cancellation date and billing details.
Lost access to patient data after cancellation
Administrators retain limited access to export data or reactivate. Cliniko stores canceled-account data for at least one year; export your records during that period.
Online booking page still showing after cancellation
Remove Cliniko booking links from your website, Google Business Profile, and social media profiles. Replace them with your new booking system's links to avoid confusion.
Looking for a Better Alternative to Cliniko?
If you are leaving Cliniko, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra. SchedulingKit does not replace clinical records, treatment notes or a HIPAA-compliant clinical system.
Already decided to switch? Follow our migration guide from Cliniko →
Frequently Asked Questions About Canceling Cliniko
Official Resources
- Cliniko Official Cancellation Page — Cliniko's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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