How to Cancel Cliniko
Canceling Cliniko can be done through your account settings. The process is straightforward and takes about 3-5 minutes. Cliniko offers a 30-day free trial, and paid subscriptions can be canceled at any time. Your data remains accessible until the end of your billing period, and you should export patient data before canceling since access is removed after the subscription ends.
Quick Answer
To cancel Cliniko, go to app.cliniko.com and sign in with your email and password. Make sure you're logged in as the account owner — only the account owner can manage billing and cancellation. Then navigate to account settings, and export your patient data first. The process takes about 10 minutes.Cliniko does not typically offer refunds for partial billing periods.
How to Cancel Cliniko
Follow these steps to cancel your Cliniko subscription
Log into your Cliniko account
Go to app.cliniko.com and sign in with your email and password. Make sure you're logged in as the account owner — only the account owner can manage billing and cancellation.
Navigate to Account Settings
Click on the Settings icon (gear icon) in the main navigation. Then select 'Subscriptions' or 'Billing' to view your current plan details.
Export your patient data first
Before canceling, go to the Patients section and export your patient list as a CSV file. Also export any appointment history or reports you want to keep. Clinical notes cannot be bulk-exported in a standard format.
Cancel your subscription
In the Billing section, click 'Cancel Subscription' or 'Close Account.' Cliniko may ask for a reason for leaving. Complete the cancellation flow and confirm your decision.
Verify cancellation via email
Check your email inbox for a cancellation confirmation from Cliniko. Save this email as proof. Verify that no future charges appear on your payment method.
Cliniko Refund Policy
Cliniko does not typically offer refunds for partial billing periods. When you cancel, your account remains active with full access until the end of your current billing cycle. After that, access to the platform and patient data is removed.
Export Your Data First
Make sure to save your important data before canceling Cliniko
Export your patient contact list as CSV from the Patients section before canceling
Download any reports or analytics you want to keep from the Reports section
Screenshot or copy your appointment type settings (durations, prices, descriptions)
Note your practitioner schedule configurations for recreation in a new system
Save copies of any letter templates or communication templates you've customized
What Happens After You Cancel Cliniko
Your account remains active until the end of your current billing period
After the billing period ends, you lose access to patient records and clinical notes
Online booking pages linked to your Cliniko account stop working
Automated SMS and email reminders stop sending
Any telehealth links associated with your account become inactive
Common Cancellation Issues
Can't find the cancellation option
Only the account owner can access billing settings. If you're a practitioner but not the account owner, ask the owner to cancel. The option is under Settings > Subscriptions or Billing.
Still being charged after canceling
Verify cancellation in your email. If charges continue after your billing period ended, contact Cliniko support at help.cliniko.com with your cancellation confirmation email.
Lost access to patient data after cancellation
Once your subscription ends, data access is removed. This is why exporting patient contacts and records before canceling is critical. Contact Cliniko support to ask about temporary access for data retrieval.
Online booking page still showing after cancellation
Remove Cliniko booking links from your website, Google Business Profile, and social media profiles. Replace them with your new booking system's links to avoid confusion.
Looking for a Better Alternative to Cliniko?
If you're leaving Cliniko because of pricing, missing features, or poor support, SchedulingKit might be the upgrade you need. AI-powered scheduling, transparent pricing, and a free-forever plan.
Already decided to switch? Follow our migration guide from Cliniko →
Frequently Asked Questions About Canceling Cliniko
Can I cancel Cliniko at any time?
Yes. Cliniko subscriptions can be canceled at any time. There are no long-term contracts. Your access continues until the end of your current billing period.
Will I lose my patient notes if I cancel Cliniko?
Yes. After your subscription ends, you lose access to clinical notes, treatment histories, and patient records stored in Cliniko. Export all important data before canceling.
Can I downgrade Cliniko to a cheaper plan?
Cliniko's plans are based on practitioner count. If you reduce your team size, you can move to a lower tier (e.g., from the 2-5 team plan at $99/month to the solo plan at $49/month). There is no free plan available.
How do I export my patient data from Cliniko?
Go to the Patients section in Cliniko and use the export option to download patient contacts as CSV. For clinical notes, you may need to export individual patient records. Contact Cliniko support for bulk data export requests.
Official Resources
- Cliniko Official Cancellation Page — Cliniko's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.