Intercom Pricing Guide 2026
Full breakdown of Intercom's messaging plans, per-seat pricing, and what you'll actually pay
Intercom's listed plans and prices appear below with their billing terms. Monthly, annual, lifetime and custom-priced offers are different commitments. Check billing periods, seat counts, usage charges and optional add-ons. Compare with SchedulingKit pricing.
Intercom Pricing Plans
Here's what Intercom charges for their scheduling software in 2026.
Essential
per seat/month, billed monthly; $29 on annual billing
- Shared inbox
- Fin AI Agent access; $0.99 per outcome
- Ticketing system
- Public help center
- Email support
Advanced
per seat/month, billed monthly; $85 on annual billing
- Everything in Essential
- Multiple team inboxes
- Workflows and automation
- Round-robin assignment
- Advanced reporting
- Multilingual help center
Expert
per seat/month, billed monthly; $132 on annual billing
- Everything in Advanced
- Workload management
- SSO and advanced security
- Custom roles and permissions
- SLA rules
- 50 Lite seats included
Prices as of 2026-09-30. Visit Intercom for current pricing.
Hidden Costs to Know
Before signing up for Intercom, be aware of these additional costs:
- Fin AI Agent costs $0.99 per outcome; the standalone Fin offer for an existing helpdesk has no Intercom seat charge but may have a minimum monthly commitment
- Proactive support (outbound messages) billed based on volume
- SMS is billed per message and WhatsApp per conversation; rates vary by destination and volume
- Annual billing has lower published per-seat rates than monthly billing
- Full seats and usage charges both affect the estimate; check any contracted terms separately
- Product tours and surveys are in the optional $99/month Proactive Support Plus add-on; its included 500 outbound messages and overages need separate budgeting
Intercom Pricing History
Current public catalog lists Essential, Advanced and Expert with separate Fin outcome and messaging usage charges
Early Stage program lists a discounted two-seat Advanced bundle for eligible new startups, with step-down discounts over three years
Confirm current seat rates and promotional eligibility at checkout before committing to an annual subscription
Intercom vs SchedulingKit
See how SchedulingKit compares on features and pricing.
| Feature | Intercom | SchedulingKit |
|---|---|---|
| Starting Price | $39/seat/mo monthly; $29 annual | Free (Standard from $12/seat/mo) |
| AI Chatbot | Fin AI Agent: $0.99 per outcome | AI chatbot add-on: $12/month, separate from scheduling plan |
| Appointment Scheduling | Use a connected scheduling tool or a configured conversation workflow | Hosted booking pages and appointment availability |
| Help Desk | Full-featured ticketing | Not a help desk |
| In-App Messaging | Robust in-app messenger | Website chatbot |
| AI Voice Agent | Fin Voice is offered with eligibility and usage terms to confirm | AI receptionist add-on: $39/month; usage allowances apply |
Our Verdict
Intercom offers a broad customer-support platform with monthly Essential pricing of $39 per full seat, or $29 per seat per month on annual billing. Fin AI Agent is charged separately at $0.99 per outcome, and optional channels and add-ons may increase the bill. Teams that chiefly need appointment booking should compare these costs and workflows with a dedicated scheduler. Test the relevant features and total expected usage before choosing a plan.
Intercom Pricing FAQs
Who Is Intercom Best For?
Further Reading
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