How to Cancel Intercom
Intercom says monthly and non-contracted annual subscriptions can be cancelled in the workspace under Settings > Subscription > Billing > Payment details. Access continues until the current billing period ends. Contracted customers must speak with their Account Manager and give written notice at least 30 days before renewal. Export needed data before access ends; cancellation itself does not delete it.
Quick Answer
For a self-serve monthly or non-contracted annual Intercom subscription, sign in to the workspace and open Settings > Subscription > Billing > Payment details, then select Cancel subscription. Access continues through the paid period. Contracted customers must contact their Account Manager and give written notice at least 30 days before renewal. Intercom does not prorate refunds for annual subscriptions paid upfront; check your agreement for other billing terms.
How to Cancel Intercom
Follow these steps to cancel your Intercom subscription
Log in to your Intercom workspace
Sign in to the workspace that owns the subscription. Check whether you have a self-serve monthly or annual subscription, or a separate contract.
Open Settings > Subscription > Billing
Intercom's current cancellation guide places subscription controls under Settings > Subscription > Billing.
Open Payment details
Select Payment details at the top of Billing, then scroll to the cancellation control.
Select Cancel subscription
Monthly and non-contracted annual subscriptions can be cancelled here; access continues to the end of the paid billing period. For a contracted subscription, contact your Account Manager and provide written notice at least 30 days before renewal.
Export data and update customer channels
Before access ends, export needed conversations, contacts and articles through their supported routes. If your site embeds Intercom Messenger, arrange an alternative support channel and remove or change the embed when service ends.
Intercom Refund Policy
Intercom says an annual subscription paid upfront will not receive a prorated refund when cancelled early; the cancellation takes effect at the end of the 12-month period. Contracted accounts follow their agreement and require Account Manager contact. Check your own terms and final usage charges for other billing questions.
Export Your Data First
Make sure to save your important data before canceling Intercom
Export individual conversation transcripts from the Inbox, or bulk content from the Inbox/API; Reports > Dataset export CSV contains conversation metadata rather than complete message text
Export customer and company records as CSV from Contacts before access ends
Use Intercom's Articles API for Help Center article content; the workspace UI does not provide an article export
Choose the relevant conversation, contact and article export methods separately; no single export route is established here for every workspace data type
What Happens After You Cancel Intercom
Workspace access continues until the end of the current billing period after self-serve cancellation
After the subscription ends, workspace data becomes inaccessible until a new subscription starts; cancellation alone does not delete it
Customer-facing channels such as outbound messaging and Help Center are paused once the subscription is inactive
The embedded Messenger code may remain on your site until your team removes or changes it
Common Cancellation Issues
Contracted subscription
Contact your Account Manager. Intercom says contracted customers must provide written notice at least 30 days before renewal or the contract renews for another 12 months.
Messenger code still on the site
Subscription cancellation does not remove an embed from your own website or app. Arrange a replacement support channel and remove or update that code when the Intercom service ends.
Need conversation data after cancellation
Export the required conversation content or reporting data before the paid period ends. Intercom says cancellation does not itself delete workspace data, but access stops after the subscription ends until a new plan starts.
Looking for a Better Alternative to Intercom?
If you are leaving Intercom, compare your required workflows before switching. SchedulingKit Free includes one member, one event type, 50 bookings per month and one calendar. Paid features and AI add-ons cost extra.
Already decided to switch? Follow our migration guide from Intercom →
Frequently Asked Questions About Canceling Intercom
Official Resources
- Intercom Official Cancellation Page — Intercom's own help documentation for account cancellation.
- G2: Scheduling Software Reviews — Compare scheduling platforms before choosing your next tool.
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